Service Manager

Job description

Why join us
Joining Sainsbury's Tech means becoming part of an innovative and forward-thinking team that powers the leading multi-channel, multi-brand retailer in the UK. As a Service Manager, you will play a vital role in the transformation of our technology delivery, taking accountability for the smooth running of technology services within your domain. With a focus on delivering high-quality service, collaborating with stakeholders, and driving a strong service mindset, you will have the opportunity to work in a fast-paced and dynamic environment and make a real impact on our business. We foster a culture of personal accountability, continuous improvement, and innovation, offering opportunities for growth and development. Embracing diversity and inclusivity, we strive to create a workplace where everyone feels valued and inspired. Join us at Sainsbury's Tech and be part of a team that embraces change, drives customer satisfaction, and champions excellence in service delivery.

What you'll do
As a Service Manager within Sainsbury's Tech, you will have a crucial role in the transformation of our technology delivery. Reporting to the Head of Engineering, your responsibility will be to run the technology service provision for your specific area, ensuring the operational excellence of run services across a large portfolio of products. You will collaborate with stakeholders, service providers, suppliers, and colleagues to ensure that service meets the required standards, while also driving a culture of personal accountability and ownership within your Engineering team. Your role will involve managing incidents, problems, changes, and availability and capacity management, as well as delivering service reviews, contributing to service strategies, and assessing service transition tasks for new solutions. Furthermore, you will provide support for risk management, contribute to the vision for a common service measurement approach, and assist in the transition to full End-to-End Product Lifecycle Management. Your success will depend on your ability to build collaborative relationships, demonstrate leadership and make independent decisions, deliver customer-oriented service, adapt to changing requirements, and effectively communicate and influence stakeholders at all levels.

Who you are
As a Service Manager for Sainsbury's Tech, you are a highly skilled and experienced professional with a deep understanding of service management in the context of technology delivery. You are accountable for ensuring the operational excellence of services within your designated area, partnering with stakeholders, service providers, and engineering teams to meet the required standards and deliver exceptional customer service. With your strong knowledge of ITIL service management framework, agile and waterfall methodologies, and technology concepts, you effectively manage and maintain services, driving a culture of personal accountability and ownership within your engineering team. Your proactive and adaptable approach, along with your excellent communication and influencing skills, enable you to collaborate cross-functionally, make informed decisions, and drive continuous improvement in alignment with Sainsbury's business transformation goals. Your commitment to personal development and embracing a diverse and inclusive culture further enhance your success as a Service Manager.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).