Head of Digital Operations - 12m FTC

Job description

Head of Digital Operations - (12 months FTC)

Why join us
Joining Sainsbury's as the Head of Digital Operations means being at the forefront of our vision to prioritise the customer experience and lead the digital transformation in retail. With our focus on being there for our customers whenever, wherever, and however they want, you'll have the opportunity to make a significant impact on a diverse range of customer-facing brands and platforms. As part of our collaborative and agile digital teams, you'll work closely with business stakeholders and technology partners to ensure seamless implementation of our commercial plans and continuous improvement of our systems and processes. With access to cutting-edge technology and a supportive environment, you'll have the chance to drive outstanding digital metrics and contribute to our overall digital strategy. Join our team and be a part of shaping the future of digital retail while enjoying a flexible working arrangement and access to wide-ranging development opportunities.

What you'll do
As the Head of Digital Operations at Sainsbury's, you will play a crucial role in ensuring the protection and improvement of the customer experience across all customer-facing brands and platforms. You will lead a strong site operations function, working collaboratively with business and technology stakeholders to deliver a seamless and consistent customer experience. Your responsibilities will include overseeing performance against key digital metrics, working closely with services and major incident management teams, managing an out-of-hours support rota, and staying informed about best practises and evolving systems and processes. Additionally, you will lead a team of offshore colleagues, manage relationships with key suppliers, identify resource opportunities, and lead and develop your team to drive strong digital metrics and customer outcomes. Your expertise and knowledge in the online retail environment, combined with your strong decision-making and communication skills, will be vital in driving a 'digital mindset' across the organisation and achieving the digital strategy.

Who you are
As the Head of Digital Operations for Sainsbury's, you are a results-driven and customer-focused professional with a deep understanding of the digital landscape, particularly within the online retail industry. With your comprehensive expertise in Ecommerce websites, systems, and tools, you possess a thorough understanding of the technology ecosystem in retail organisations. Your strong leadership skills and ability to make sound commercial and technical judgments enable you to prioritise effectively and navigate fast-changing scenarios. You excel at building strong relationships with key stakeholders, collaborating across various business areas such as Technology, Commercial, Marketing, and Analytics. With your strategic mindset and strong communication abilities, you drive a digital mindset shift within the organisation, protect existing revenue streams, and identify new opportunities for growth. You have the tenacity and resilience to continually enhance the digital experiences for customers and instil a digital mindset throughout the organisation, positioning Sainsbury's as a leader in the digital space.

You will be accountable for headcount and cost budgets covering team of 8 onshore colleagues and a large team of colleagues in our Digital operation centre in Mumbai.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares).

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private heathcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).