Sr. ECR Associate

Job description

DESCRIPTION

-Being responsible for serious customer complaints escalated from dedicated channels and drive the solution for customers;
-Customer complaints data analysis and reporting;
-Collecting and interpreting industrial regulation and governance relation into customer service SOP and policy to ensure the compliance of company business operation;

-Continuously enhancing customer experience by customer experience face project initiates and driving internal company process improvement with the opportunities found by crisis.
-Other task assigned by mananger.

Desired profile

BASIC QUALIFICATIONS

3+ years in customer experience field and familiar with customer right protection laws and other related regulations for customer complaints handling.
-Bachelor's degree.
-Proven ability to handle multiple tasks, and ability to adapt in a flexible and fast-paced environment.
-Willing to work under pressure and insist to advocate for customer experiences.
-Strong communication and presentation skills.
-Good spoken and written Japanese skills.