Social Customer Care Advocate

Job description

DESCRIPTION

At Ring, an Amazon company, our mission is to reduce crime in neighborhoods, and we treat our customers like our neighbors. As a Social Care Advocate, you'll be enjoying one of the most exciting jobs at Ring—interacting directly with our customers on public platforms and shaping the voice of our brand on social media. We have a small but dedicated team of social care advocates who are smart, digitally savvy, and team-oriented, and we're looking for more customer care experts to join our family. Communicating through digital channels should come naturally to you, and you're willing to move mountains to make a customer's day.

Your primary day-to-day tasks involve managing and responding to communications received on our various social media channels, whether it's a happy customer who's just caught a thief on their Ring device, or a frustrated customer who's looking for a little help. As the face of the company, you'll be expected to uphold Ring's world-class service standard. In this role, your communications with our customers can be seen by tens of thousands of users, so emphasis is placed on written ability. If you enjoy a challenging environment where you'll play a crucial role in maintaining the brand image and reputation of Ring, let's talk!

Responsibilities
· Manage and respond to incoming social media messages
· Proactively engage and interact with our customers using a conversational, friendly tone
· Resolve issues for our customers on customer support platforms like Lithium and Kustomer
· Collaborate with teammates across departments to provide a world-class experience for our customers
· Work with influencers and provide them with a white glove experience
· Take on escalations from Social Media

Desired profile

BASIC QUALIFICATIONS

· 1-2 years of Social Customer Care experience