Marketing Response Center Rep, AWS 市场服务代表（非技术类）

Job description

DESCRIPTION

亚马逊云服务—市场服务代表（非技术类）
（办公地点：北京）
Marketing Response Center team (MRC) 团队希望以专业的服务，卓越的客户体验，保证亚马逊云计算和潜在用户的完美对接，是一个为亚马逊云计算提供对外服务窗口的部门。现招聘市场服务代表。

工作职责：
· 电话/邮件跟进市场活动用户数据，更新联系人信息列表，完善AWS用户数据库，深入了解用户对云服务的兴趣及寻找销售需求。
· 了解常用的AWS架构和方案，清晰表述AWS市场定位，整合AWS相关资源及客户案例，提升客户对AWS 云服务认知，为客户提供个性化服务。
· 与各部门相关人员紧密合作以实现既定活动目标，并确保客户的满意度。
· 同时管理多地域的多项市场活动。
· 达到每月的目标要求。

AMAZON Web Services – Marketing Response Center Representative, - Marketing, China
(Located in Beijing)

Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and organizations globally.
Using AWS, businesses of all sizes can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. AWS is being adopted by all industry sectors in Asia Pacific, because it allows customers to do more with less and to be more efficient and agile in their IT spend – in turn supporting the ability to experiment, fail fast, remove friction from managing IT and go global in minutes. The APAC team at AWS is committed to providing businesses with tools and services to make their business agile and more efficient.

We are looking for a talented individual with experience running inbound demand generation and lead management campaigns, to join a new team targeted with increasing the quality of Inbound Leads through targeted profiling and lead nurturing activities. In this new role, you work with a highly talented and dynamic team, targeting existing Leads with campaigns and information designed to improve the lead quality and sales conversion rates.

Roles & Responsibilities:

1. Work as part of the Inbound/ Lead Nurturing team to:
· Build a stronger AWS Lead Database by profiling/ researching existing AWS leads to create a detailed view of the customer's need for cloud technology and the sales opportunity
· Nurture leads with information/ campaigns to increase their understanding of the AWS portfolio, the value proposition and relevant use cases for AWS services
· Move leads from warm or little Interest to active interest; Education to Consideration.
2. Through nurture efforts, create higher value leads which for higher sales conversion rates
3. Work closely with multiple stakeholders to achieve campaign goals while ensuring internal and external customer satisfaction.

Desired profile

Qualifications
· Bachelor's degree, a technical background in engineering, computer science or MIS is a plus
· 3-5 years of call center, telemarketing, and business development related.
· Experience in a business-to-business (B2B) environment, high-tech products/services preferred.
· Excellent spoken and written communication. Where appropriate, bilingual abilities are preferred. In this case, proficiency in both English and Mandarin is required.
· Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.

To all Recruitment Agencies: AMAZON does not accept agency resumes. Please do not forward resumes to our jobs alias, AMAZON employees or any other company location. AMAZON is not responsible for any fees related to unsolicited resumes.

BASIC QUALIFICATIONS

· 本科及以上学历
· 有1-3年呼叫中心，电话营销等经验
· 有工程类、计算机类或信息技术管理类等技术背景者优先
· 有B2B及IT相关行业经验
· 较强沟通能力 ，有应对压力的能力，积极主动，有团队合作精神
· 关注细节，工作严谨。口头和笔头表达沟通能力强
· 熟练的英语听说读写技能
· Bachelor's degree.
· 3-5 years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
· Proficient in English and Mandarin. Excellent in spoken and written communication.
· Clear, concise, and confident communicator in-person and via phone.
· Must have ability to listen to customers, understand needs, and ask clarifying / probing questions.
· Ability to think logically and structure answers.
· Ability to deal with ambiguity.