Central Operations Support Executive

Job description

DESCRIPTION

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
4. Train and direct associates for execution and adherence of norms and practices
5. Trigger the audit of the sites by field executives for various operational performances, restrictions, and norms
6. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
7. Willing to work on weekends and travel extensively within and between the cities.

Desired profile

BASIC QUALIFICATIONS

1. 0-1 years of experience in an any role, preferably Operations.
2. Excellent Communication Skills.
3. Demonstrated analytical ability, results-oriented environment with external customer interaction.
4. Highly proficient in Microsoft Office and Windows based applications.
5. Able to work independently