AM Shift Operations Supervisor

Job description

DESCRIPTION

If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don't like to sit still, which is why we always treat every day like it's day one. It's that kind of spirit that drives our success now and in the future. And you could be part of it.
It's as simple as this: Work Hard. Have Fun. Make History.
Operations Supervisor
Amazon Logistics is looking for an Operations Supervisor to support the Shift Manager to drive innovation and execution in transportation networks. You should have the drive to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise. Responsibilities: The ideal candidate requires leadership experience in the transportation delivery industry or a similar fast-paced logistics/distribution environment as you will:
* Support daily management of department duties.
* Deputise for the Shift Manager as required.
* Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.
* Carry out duties in accordance with Standard Operating Procedures (SOPs.)
* Carry out security checks prior to the end of the shift.
* Assign work to staff as required to support the workflow and daily metrics.
* Support the Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
* Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.
* Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
* Assist the Shift Manager with tracking, trending and reporting of departmental metrics.
* Assist the Shift Manager in analysing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.
* Tracking and reporting of hours and schedules for staff.
* Review and update SOPs and metrics as required.
* Follow up and solve process-related area issues as required.
* Improve flow of product through the area.
* Ensure vehicle and equipment defect reporting is completed to a high standard.
* Manage customer service escalations and interface with driver and customer where necessary.
* Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

Desired profile

Basic Qualifications
* Excellent communication skills (written and verbal)
* GCSE Maths & English, grade C or above (or qualification equivalent)
* Meets or exceeds departmental production goals
* Demonstrated problem solving and analytical skills
* Willingness to train and learn new skills
* Experience in coaching and mentoring others to succeed
* Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment
Preferred Qualifications
* A good understanding of commercial vehicle operations is desirable.
About our rewards
We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive rate and stock units, we offer a whole host of other benefits, including an employee discount. There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.
About us
Operations make sure we live up to our promise: to deliver Earth's biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time – every time – is no easy task.

Explore our website – check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.

Yes, we'll expect a lot of you and we'll stretch you constantly with all sorts of challenges. But you'll never feel like you're going it alone. We'll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you'll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you'll achieve more than you ever thought you could.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

BASIC QUALIFICATIONS

Basic Qualifications
* Excellent communication skills (written and verbal)
* GCSE Maths & English, grade C or above (or qualification equivalent)
* Meets or exceeds departmental production goals
* Demonstrated problem solving and analytical skills
* Willingness to train and learn new skills
* Experience in coaching and mentoring others to succeed
* Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment
Preferred Qualifications
* A good understanding of commercial vehicle operations is desirable.
About our rewards