Developer Advocate

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together.

Purpose of the role:

Amadeus for Developers Program aims to shape the future of travel by helping developers being at the forefront of innovation and by empowering them to build the next application that will disrupt the travel industry. To do so, we are looking for creative, out-of-the-box thinkers with excellent communication skills and an entrepreneurial mindset that can help us to inspire developers around the world.

This is a position for software engineers who love connecting with other developers, sharing their passion for technology and leveraging on their broad set of technical skills and experience to support other innovators to see their ideas succeed. They will produce best-in-class technical content and will help any third-party developers building applications and businesses with Amadeus APIs along their entire journey.

The role includes building and nurturing our new developers' ecosystem, by proactively engaging and building close relationships with developers, startups and other innovation partners. Developer Advocates will represent Amadeus at hackathons and external events worldwide and will speak publicly at conferences and meetups, as well as communicate regularly with the community through blogs, social media, and other channels.

Amadeus Developer Advocates will also play a key role in driving the strategy of the program. They will advocate for developers internally and influence Amadeus for Developers product strategy to provide the best Developer Experience by working closely with Product Managers, internal developers, Marketing, Business Development, and other cross-functional teams.

Main responsibilities:

1. Development and Technical Writing

· Test and use the new Amadeus Self-Service APIs. Be creative and build new prototypes, inspiring code samples, and demos.
· Provide recommendations to improve and evolve Amadeus Self-Service APIs, working closely with the API Development teams and the Product Managers. Support other coding activities for the Program (e.g. SDKs)
· Coordinate with API Developers and Product Managers to produce best-in-class and standardized API docs. Ensure all documentation is kept updated and synchronized.
· Produce other technical documentation to support Developers and show them how to implement specific solutions or use new technologies leveraging Amadeus technology, including but not limited to: Technical Guides, Quick Start Guides, FAQs, Helper libraries, etc.

2. APIs Advocacy

· Represent Amadeus for Developers externally and become Amadeus’ ambassador to the developer community. Support and lead the organization of workshops, meetups, hackathons, and other events targeting Developers. Prepare presentations in coordination with other team members and speak at external events.
· Represent Amadeus for Developers internally. Deliver presentations, speak at internal events, build relationships with multiple internal teams and stakeholders to raise awareness about the Program and share users feedback and learnings.

3. Developers Support

· Be the first point of contact for developers using Amadeus Self-Service APIs. Act as the point of escalation for developer issues and think of solutions to get the customer back on track and happy again.
· Reply to questions received through the online form, thereby providing training or aiding in the resolution of issues.
· Follow up on issues posted on Stackoverflow and support the community with real developer advice.
· Generate support content for the portal, including but not limited to: video tutorials, use cases, blog posts. Support Product Managers to manage APIs Changelog and Release Notes.
· Provide face-to-face technical assistant to Developers at events, meetups, hackathons, etc.

4. Community Management

· Identify new opportunities and potential channels to engage with the developer community.
· Connect and join multiple local developer communities and attend external events for networking. Build relationships with influencers.
· Coordinate with Marketing Content Manager to manage social media channels (e.g. Twitter)

5. Voice of the Developer & Continuous Improvement

· Be the Voice of the Developer community, and influence our organizational culture by identifying and implementing strategies to listen and act on users’ feedback.
· Gather, track users’ feedback through multiple channels (face-to-face, social media, support channels, APIs analytics). Translate feedback into specific recommendations to drive the program strategy.
· Perform benchmark analysis and research about new technologies and trends. Generate strategically relevant insights from research and structured analysis. Continually bring worldwide best practices from focused industries to our organization, and share knowledge with other internal teams.

6. API Design and Quality

· Participate to the design of new APIs: from the requirements to the presentation to the Amadeus API Review Board: The Developers Advocates will have to support the API designers, helping them to understand the needs, the scope and the constraints of every new API that will be developed. They will ensure that the design is consistent with existing APIs, that it’s easy to use and to understand, and make sure that the design follows the Amadeus guidelines.
· Be an active member and reviewer of the Amadeus API Review Board: The Developers Advocates, as users’ representatives, will be part of the Amadeus API Review Board, ensuring that the API designs and documentation are following the good practices, that the users feedback are shared in the company and taken into account to improve the guidelines.
· Advocate internally to ensure that all new APIs are validated by the Amadeus Review Board.
· Share good practices and experience about API design and documentation: write articles, do presentations and coach API development teams.

Relevant work experience:

· BA/BS degree in Computer Science, Software Engineering, Software Development or a similar technical field or equivalent practical experience.
· Proven experience working with / consuming Web Services (REST)
· Advanced development skills with real-life application development experience
· Experience in technical writing demonstrated via blog posts or other written work
· 3-5 years of software engineering or development experience
· Comfortable with various languages (Java, Python, Node.js, C#, Swift) and tools (Swagger, Postman, GitHub, Travis)
· Considerable success as a Software Developer, Technical evangelist, CTO, Product Manager or consultant working with various technologies
· Active speaker engaged in the developer community and/or experience presenting at technology conferences, hackathons, webinars, etc. Previous evangelism activities preferred

Our diversity commitment: equality, diversity, and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.