Customer Support Analyst

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Support Analyst

From our office, in the heart of Breda, we offer a varied and challenging job within the support team. As a Support Analyst, youare supporting customers who use, one of, our three PMS products. We currently have several positions opendue to (internal) growth so do not hesitate toshare this link with your friends, ex-fellow students or proffessional network!

What does your day look like:

During the morning coffee we have abrief meeting with the entire department to go through the important matters for that day. Then you can take a nice cup of coffee or tea and make yourself comfortable behind your desk so you can speak to our customers through mail or by telephone. If you feel like it, you can grab something delicious from the fruit bowl for the extra vitamins and in your breaks you can challangeyour colleagues at our football table.

The customers you speak with are hotels and they make use of our Property Management Systems (PMS) and the questions / requests that they have,vary from simple user questions to the more difficult and challanging technical issues. Asking the right questions will make you be able toto definethe right priority of the issues. With that you can analyse whether you are able to to solve the case your selves or if you re-direct them to our technical backoffice.During thisprocess youkeep our customers informed and involved.

If you havea background in hospitality, you know better than anyone else that hotel operations is a 24/7 process. Because we have customers all over the world, Breda is working in shifts between 06: 00h - 20: 30h so you can work together with your colleagues in Atlanta, Singapore, Portsmouth and London to provide our customers with the right service. If you are not having a hopsitality working backgorund, not to worry we will set you up with the right training to make you succesfull in your job.

Who are you?

· Because our official language within the company is English you speak and write fluent English. If you can include other languages ​​such as French, German or Dutch, that would be a nice extra.
· It remains software, of course, so affinity with IT is desirable
· You love working in a team
·
Enthusiasm andcreativity is your second nature

·
You are an ambitious person who loves challenges and who values ​​customer satisfaction

What do we offer?

· Working in a globalcompany with +16,000 professionals in more than 195 countries with many development opportunities
· Open and modern workplace and an informal atmosphere in the city center of Breda
· Great opportunities to discover new technology
· Competitive compensation and a large benefit package, such as but not limited totravel allowance, collective pension scheme, discount on gym membership and fun events

Interested?

Do you want to know more about this position or do you want to apply? Please send an email to .

#support #customerservice #Helpdesk #hotel #travel #leisure #hospitality #callcentre #callcenter #systems #pms

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

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