WCN Coordinator

Job description

JOB PURPOSE/ROLE

Job Purpose:
The World Collection Network (WCN) Coordinator is the liaison between the international contracted partners / business units and the domestic policy holders / clients. He/she is responsible for overseeing and tracking the collection activities of the international contracted partners / business units on export, solvent, insolvent, pre-legal and legal files.

KEY RESPONSIBILITIES

- Assign each case with the appropriate international partner for collection - Monitor and track the status of the collection efforts of the international partners
- Validate and enter legal and / or external costs (court/suit fees or collection agency costs) into the Collection system and obtain approval for these costs from the appropriate stakeholder
- Comply with organizational standards and operational guidelines
- Request additional / missing documentation to aid collection efforts when necessary
- Advise policy holders, brokers, clients and service providers on appropriate next steps for the pre-legal and / or legal collection process and answer their questions
- Inform appropriate Stakeholder on the pre-legal or legal collection process and on any developments / status
- Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) or external partners (ex attorneys) so that they can be appropriately recorded on the case
- Ensure a smooth exchange of information amongst all involved domestic and international parties
- Collect on accounts where local assistance is not available and / or where rates are not sufficient to cover the cost of contracting an external partner
- Provide detailed updates on cases totaling >$500K on a monthly basis or when requested
- Communicate the authentication for legalization process of documents efficiently and assist all stakeholders

KEY REQUIREMENTS/SKILLS/EXPERIENCE

Associate's Degree
3-5 years of experience in collections, claims or paralegal
Bilingual: excellent communication skills in English & Spanish, both spoken and written
Market knowledge:
• Understands laws pertaining to collections
• Some knowledge of credit insurance industry is desired
Interpersonal skills:
• Strong oral and written communicator
• Must be firm, fair, composed and focused
• Self-motivated
• Detail oriented
- Ability to multi-task - Ability to understand and explain the legal process, it's status and next steps - Must be organized and detail oriented - Timely response to requests and follow ups
- Multicultural exposure
- Organization of multiple levels of information
- Must be able to simplify complex situations for client's understanding and benefit

Reference Code

EH-4916486-3

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000+ employees in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.
Euler Hermes has developed a credit intelligence network that enables it to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is listed on NYSE Euronext Paris (ELE.PA) and is rated AA- by Standard & Poor’s.
For more information visit http://www.eulerhermes.com/careers/

Euler Hermes is North America's largest provider of trade credit insurance. With more than 116 years of experience, Euler Hermes is North America's largest provider of trade credit insurance. We offer great opportunities for enthusiastic individuals who are interested in obtaining experience in a professional environment with a worldwide industry leader.

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/ .
Applications by postal mail can be sent to HR.

Euler Hermes North America is an Equal Opportunity Employer.