Technical Strategy Senior Specialist - Major Loss Commercial Property

Job description

Role Description

In this role, you will implement the technical strategy while collaborating closely with Claims teams and senior stakeholders across the business. You will manage a small caseload of complex, high-value claims within your area of specialism, with substantial financial authority exceeding £10 million, accounting for up to 20% of your workload.

Reporting to the Technical Major Loss Strategy Manager, you will support the implementation of the major loss technical claims strategy to optimise outcomes. You will oversee technical training and work predominantly with Major Loss Teams to share knowledge and best practices. Additionally, you will contribute to improving account performance by conducting supplier claim reviews, supporting broker presentations, and assisting with business performance reporting and technical initiatives.

This is a role based in one of our Birmingham, London or Milton Keynes offices, with the expectation to be on site 1 day. Other UK offices would be considered.

Salary Information

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Managing a small portfolio of the most technically challenging and high-value claims within your specialism to deliver optimum customer outcomes.
• Acting as a senior oversight point for technical referrals in line with the Financial Authorities framework.
• Providing technical guidance and support to claims handlers, while supporting the technical development and upskilling of the team through coaching, mentoring, and training.
• Leading or supporting the delivery of strategic projects and priorities within the team and wider business.
• Overseeing the implementation and execution of claims strategies and standards, including developing data-led strategies to optimise customer and business outcomes.
• Contributing to or leading the development of claims machine learning models in collaboration with the Allianz Data Science Team.
• Identifying trends, risks, and opportunities, and making recommendations for improvements to Claims Management.
• Ensuring claims recovery practices meet internal standards by coordinating with legal providers and recommending process improvements to reduce risk and error.
• Collaborating with operations to support the peer review program, ensuring quality feedback is shared.
• Leading or contributing to customer and broker claim reviews, tenders, and forum presentations to support business propositions.
• Working collaboratively with business teams to improve account performance, resolve problem statements, and develop claims standards aligned with regulatory requirements.
• Building and maintaining strong links with industry counterparts and business partners, representing Allianz at industry meetings to advance the Allianz agenda.
• Collaborating with procurement and panel suppliers to optimise indemnity spend initiatives.

Essential Skills

• Proven experience as a technical expert within your specialism, with strong knowledge of leading case law, Allianz claims standards, and regulatory/consumer duty requirements.
• Demonstrated leadership capability, including experience coaching others, supporting technical development, and flexing leadership style to suit different teams and situations.
• Strong problem-solving and decision-making skills, with the ability to think creatively and take ownership of complex issues.
• Excellent analytical and data literacy skills, with experience using insights to drive performance improvement and identify trends.
• Confident public speaker with strong presentation skills and experience engaging stakeholders at all levels, including industry forums.
• Proven ability to drive and embed change, with a mindset that embraces test-and-learn approaches and continuous improvement.
• High levels of resilience, with strong time management and prioritisation skills in fast-paced environments.
• Significant claims handling experience, including complex and high-severity cases across relevant lines of business.
• Experience working at a strategic level, including cross-functional collaboration, supply chain engagement, and contribution to industry initiatives.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

Desirable Skills

• Dip CII/ACII/CILA or considerable progress towards a suitable industry qualification.
• Evidence of ongoing professional development.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust  

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. 

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Ben Edwards

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 16 Oct 25

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.