Team Manager

Job description

Team Manager -  Personal Injury  - Canberra

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the Role

• Champion exceptional customer service while ensuring compliance with risk policies, legal, and regulatory obligations.
• Utilize technical expertise to enhance the customer experience and continuously strive for service excellence.
• Foster strong relationships and open communication with cross-functional teams to ensure collaboration and alignment.
• Inspire and mentor your team, promoting growth in negotiation, customer service, and technical skills.
• Act as a trusted escalation point for complex queries and complaints, identifying root causes and offering thoughtful solutions while ensuring regulatory compliance and service standards

About You

• Extensive experience within your designated functional area, bringing both expertise and a passion for growth.
• Confidence in making decisions independently and collaboratively, taking ownership of the outcomes, whether anticipated or unexpected.
• A keen eye for detail, ensuring nothing is overlooked and everything is managed to the highest standard.
• Masterful at planning, prioritizing, and organizing your tasks, efficiently balancing competing resources and demands with grace.
•  Adept at interpreting complex information and responding with thoughtful, well-considered actions

• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.