Team Lead BP- and Product-Configuration

Job description

Your responsibilities

 

·  Configuration Strategy: Develop and implement a comprehensive strategy for product- and B-Partner-configuration in alignment with the business objectives of Allianz Partners and B-Partner requirements
·  Technology Integration: Implement and manage configuration tools and systems to support accurate and efficient product and B-Partner customization. This includes all processes necessary to ensure E2E process management in core systems (e.g. beneficiary database, commission setup in line with local regulation, B-Partner characteristics, process specificities and settlement)
·  Process Optimization: Oversee the design and optimization of product configuration processes to enhance efficiency and accuracy
·  Customer Satisfaction: Focus on enhancing customer satisfaction by delivering accurately configured products and B-Partner and addressing configuration-related issues promptly and effectively
·  Cross-Functional Collaboration: Collaborate with various departments and B-Partners of Allianz Partners to align product configuration processes with organizational objectives
·  Customization Guidelines: Establish guidelines and standards for product customization and in consequence ensure compliance with quality standards and customer requirements
·  Quality Assurance: Implement quality control measures to ensure that configured products meet quality standards and specifications of Allianz Partners
·  Documentation: Ensure proper documentation of configurations, specifications and customization requirements
·  Continuous Improvement: Drive initiatives for continuous improvement in business partner- and product-configuration processes through data analysis and feedback mechanisms
·  Training and Development: Provide training programs to enhance the skills and knowledge of teams involved in product configuration
·  Customer Collaboration: Work closely with B-Partners to understand their configuration requirements and provide solutions that meet their needs
·  Risk Management: Identify and reduce potential risks associated with B-Partner and product configuration by implementing measures to prevent errors and defects
·  Compliance: Ensure that B-Partner- and product-configurations adhere to industry regulations, standards and compliance requirements
·  Cost Management: Optimize costs associated with B-Partner- and product-configuration processes while maintaining quality and meeting customer expectations
·  Performance Metrics: Establish and monitor key performance indicators (KPIs) related to business partner- and product-configuration and provide regular reports to the leadership team of Allianz Partners
·  Process Development: Lead the design, development and continuous improvement of B-Partner- and Product-Configuration processes to ensure efficiency, productivity, and operational excellence. On top drive solutions to ensure process optimization related to system configuration with impact on core Ops LoB processes
·  Team Leadership: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams

 

Your requirements

 

·  ABS BP concept- prerequisites
·  ABS Product concept prerequisites
·  ABS /SAP / GRP prerequisites
·  API integration/ Imagine (IT)
·  Partner Data Processing Management (IT)
·  Technology Integration
·  Process Optimization
·  Cross-Functional Collaboration
·  Customization Guidelines
·  Quality Assurance
·  Documentation
·  Continuous Improvement
·  Training and Development/Employee Coaching
·  Customer Collaboration
·  Performance Metrics
·  Process Development
·  Team Leadership

 

We offer a yearly gross salary of 67.000€

67046 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Die Allianz Partners Gruppe ist auf Versicherungsschutz und Hilfeleistungen in zahlreichen Geschäftsfeldern spezialisiert. Die Unternehmensgruppe ist Spezialist für sogenannte B2B2C Lösungen und weltweit in den Bereichen Assistance, Gesundheit & Leben und Reiseverischerungen tätig. Diese Angebote, die eine Kombination aus Versicherungen, Services und Technologie darstellen, stehen Geschäftspartnern sowie deren Kunden über direkt und digitale Kanäle zur Verfügung. Rund 19.400 Mitarbeiter:innen, die in über 75 Ländern vertreten sind, wickeln jährlich etwas 58 Millionen Fälle in 70 Sprachen auf allen Kontinenten ab. 

 

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