Senior Service Manager

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

 

 

What you will do

Business Development: Service Design & Development:

·  Support with Service Design & Development activities according to the Allianz’s standards, rules and practices (Service Blueprint, Operating model, governance structure, business case and others)
·  Lead and manage services through design and run phase ensuring adherence to timelines, tight deadlines, budgets, and quality standards.
·  Support for contract management activities: contract creation, contract reviews, creation of contract amendments and service description.
·  Reporting project specific information to various stakeholders:
·  Regular project reporting covering topics such as achievements, risks, issues, impediments, decisions, financials & team capacity.

KPIs tracking and reporting.

·  Financial Management & Reporting:
·  Budget controlling.
·  Provide support in financial forecasting, budgeting, and cost control for services.
·  Provide support to Sales Management, assisting in sales-related activities such as proposal preparation with focus pricing and contract negotiation

Stakeholder Management:

·  Organize, prepare, and facilitate meetings / workshops with the internal teams as well as with customers.
·  Manage stakeholder relationships, fostering positive and productive interactions with clients, vendors, and global service delivery teams.
·  Continuous Service Improvement / Quality Management:
·  Conduct regular” Customer Satisfaction Interviews” with the customers (at least once a year) and create a list of issues & service improvement measures.
·  Manage documentation, including service plans, reports, and contracts, ensuring accuracy and compliance

 

What you bring

·  Coordination and collaboration skills to work with cross-functional teams, both locally and globally.
·  Facilitate communication and maintain strong relationships with stakeholders, including clients, vendors, and internal teams „proactive customer-centric working style”.
·  Incorporation of good self-organization is required.
·  Autonomous working style.
·  Ability to adapt well to fast-paced environments with changing circumstances.
·  Demonstrate proficiency in Excel and PowerPoint;

 

You have

·  University degree in a relevant field such as Business Administration, Finance, or Accounting;
·  3+ years of relevant working experience ideally with experience in service/project management, preferably with a focus on global projects and services coordination.
·  Advanced Excel and PowerPoint skills.
·  Excellent coordination and organizational skills, with the ability to prioritize tasks
·  Attention to detail.
·  Strong understanding budget controlling.
·  Strong problem-solving abilities.
·  Fluent English is required (speaking and writing).

What we offer

 

Come to the Allianz side! We have attractive compensation and incentives:

·  Fixed salary compensation along with fixed benefits.
·  Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

 

·  Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
·  Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
·  Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level.
·  All you can read with Bookster
·  Share Purchase Plan
·  Allowances for special events (Birth Allowance, Losing a Family Member)
·  Flexible working environment (work from home, hybrid)

 

FlexiBenefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical services, Private pension, Internal Tourism, Meal Tickets, and many other benefits of your choice.

 

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.