Claims Service Consultant Liability

Job description

Claims Service Consultant – Liability | Customer & Operations | QLD, NSW & VIC

• Take ownership of your own portfolio of complex legal liability claims.
• Become part of a high-performing team that genuinely cares about your wellbeing.
• Ongoing opportunities for learning, development, and flexible working arrangements.
• Enjoy the benefits of a highly autonomous quasi legal role without the billables.

Do you believe the sum of the parts is greater than the whole?

As a Claims Service Consultant in our National Liability Claims team, you will be responsible for supporting our customers and ensuring the timely and cost-efficient management of a complex portfolio of legal liability claims. In this role, you will gain invaluable technical knowledge and the expertise to take ownership of your portfolio of claims, all while seeking the best possible outcome for all stakeholders.

About the role

• Managing a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner with a focus on personal injury.
• Making policy coverage decisions, assessing allegations of negligence to determine liability, and negotiating quantum within a delegated authority.
• Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships.
• Continuous communication with internal and external stakeholders to report on claim developments, trends, and potential large losses.
• Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved.
• Attending and advocating at Tribunal Hearings, Informal Settlement Conferences and Mediations under the guidance of senior staff

About You

• Tertiary qualifications in law and/or experience working in a legal environment is highly desirable but not essential.
• Customer service experience and the ability to provide across a range of internal and external stakeholders.
• Ability to plan prioritise effectively, organise asks and manage competing resources and demands.
• Willingness to be a team player and support our collaborative and supportive culture.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Strong negotiation and conflict resolution skills.
• A vision of long-term career progression.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.