Sales Support General

JOB DETAILS / ROLE PURPOSE

• The purpose of this role is to provide data, insights and other support to the Strategic Account Management team.
• You will have the technical ability to source, analyse and present data driven insights / reporting in a meaningful and engaging way.
• You will be able to build relationships with internal and external stakeholders at all levels of the business to tdrive performance, initiatives and content.
• In this role you will provide general support and coordination assistance to the Head of Assistance.

KEY RESPONSIBILITIES

• Collate data for reporting in a timely, accurate and insightful manner.
• Manipulation of sales data and run regular and ad-hoc reporting for optimisation of insights to both internal and external parties
• Preparation of content, presentations and collating business information for proposals
• Liase with the account management team in resolving Partner concerns and complaints
• Working with business to understand, resolve and develop solutions to address underlying issues and opportunities.
• Work cross-functionally with other teams to understand trends and opportunities within our sales pipeline to improve the communication back to the business.
• Coordination of contract execution of Sales through the business using our internal CRM
• Support in the distribution of partner communications.
• Participation in the closure of the Sales compliance issues
• General day-to-day support for external partners, the sales leadreship team, Strategic Account Managers and the wider Sales & Distribution team with enquiries
• Identifying efficiency gains and streamline process improvements
• Key stakeholders – Global Management, GM, SAM, Engagement, BD, Marketing – Sales analyst‘s are the glue that hold the team together in working with Operations in contact Centre, Claims, OM, Finance and BI

PROFILE KEY REQUIREMENTS

• A solid understanding of business reporting/ data analysis
• A problem solving and analytical nature
• A demonstrated ability to prioritise and achieve strict deadlines
• Proven ability to work well under pressure and meet strict time frames to manage relationships and identify and develop business opportunities
• The ability to work autonomously and remotely whilst still retaining strong team engagement and collaborative approach
• A sound understanding of the Stakeholder Management function
• Excellent engagement skills as well as verbal and non-verbal communication skills
• Proven strong technical skills including advanced Microsoft Office
• Demonstrated ability to work autonomously within a highly collaborative team environment