Retention Specialist

Job description

Are you looking for a stable, reliable yet dynamic and motivating workplace that is open to new and innovative ideas and continuous renewal, with all the benefits of hybrid working?

 

At Allianz, your voice matters and your work can create real value - for our clients and the world!  Looking for a job like this? We are looking forward to your application!

 

We are announcing an opening for the following position in our Budapest Office with home office opportunities:

Retention Specialist

 

What you do:

 

·  Drive initiatives to reduce churn and improve customer retention.
·  Help shape and refine XY’s Growth strategy, focusing on cross-sell opportunities, customer satisfaction (recommendations), and retention while minimizing churn.
·  Plan, execute, and optimize both one-time actions and recurring campaigns, overseeing project management, briefing, implementation, and performance reporting.
·  Enhance the customer retention journey by improving triggers, targeting strategies, and content personalization for different user segments.
·  Develop and implement automated workflows and triggers to elevate the customer experience using a data-driven approach.
·  Collaborate with data analysts to test, learn, and iterate on campaigns, and work closely with stakeholders such as Contact Center, Product, and Sales teams to launch initiatives that drive key metrics.
·  Identify segmentation opportunities and tailor content based on user behaviors and preferences.
·  Continuously test, optimize, and automate retention efforts (e.g., CC save desk, pricing/discount models, automated eDM communication) to ensure relevant, engaging messaging.

 

What you bring:

 

·  3-5+ years of experience in retention or customer lifecycle management, ideally within B2C companies. Experience managing projects end-to-end is highly valued.
·  Strong analytical skills with proficiency in tools like MS Power BI, and experience in forming hypotheses and running experiments.
·  Basic familiarity with available AI tools such as ChatGPT 
·  A track record of successful collaboration with Call Centers, Sales, Product, Legal, Compliance teams, developers, and analysts to execute impactful initiatives.
·  Strategic mindset with strong problem-solving skills, attention to detail, and a proactive approach to owning and driving projects.

 

Why work with us? We offer the following benefits:

 

Income:

 

·  competitive salary
·  bonus based on performance appraisal system
·  voluntary pension fund contribution (supplement to individual contributions)
·  discounted share purchase and free share options
·  reduced premium for insurance products

 

Health:

 

·  life, accident and health insurances
·  free comprehensive health check-up every 2 years
·  sporting opportunities
·  Employee Assistance Program
·  work well programmes, monthly fruit days
·  …and free coffee every day

 

Time:

 

·  hybrid working (2 days in the office per week on average)
·  2 extra days off per year for everyone
·  one meeting-free afternoon per week, one meeting-free day per month
·  other help: e.g. organising summer camps for children

 

Career:

 

·  continuous professional development opportunities (trainings, conferences, mentoring by expert colleagues, free usage of LinkedIn Learning, dedicated one hour of learning per week, opportunity to sign a study contract)
·  possibility to gain short or long-term international work experience within Allianz Group
·  talent development programmes

 

Acknowledgements:

 

·  our commitment to gender equality, i.e. equal opportunities and gender balance is certified by EDGE
·  Allianz Hungaria employees believe that wellbeing, flexible working, an inclusive atmosphere and a reliable, stable workplace are the most important values, as demonstrated by the international Great Place to Work (GPTW) certification.

 

Where is our office?

 

1087 Budapest, Könyves Kálmán krt. 48-52.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. We are the global insurer of the Olympic and Paralympic Movements. We are united by the power of sport, and inspired by the values of the Olympic and Paralympic Games to inspire our community to make the future better for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
 

Join us. Let's care for tomorrow.