Remediation Analyst/Associate | Hybrid

Job description

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

You will be responsible for supporting more senior Remediation Analysts and collaborating with business leaders, key stakeholders, and partners to effectively develop and execute remediation plans as a result of system or process deficiencies. 

 

What you do:

·  Handle objections and find resolutions to critical client-facing issues. Ability to work with efficiency, and quality while handling multiple accommodation requests.
·  Apply working knowledge of products, systems, processes, and risk tolerance to identify, develop and implement solutions to mitigate financial, reputational, and operational risk.
·  Ability to spot trends and analyze root cause of reoccurring problems. Continually recommend process improvement to close gaps within operations and enhance overall customer experience.
·  Demonstrate clear communication to both internal and external parties. This includes setting expectations with customers, relaying proper approvals for processing requests, and presenting cases to key business unit stake holders. 
·  Develop or maintain remediation documentation through data management, deliver remediation related training, provide subject matter and technical expertise to support process owners and other personnel as needed.
·  Participate in key initiatives and special projects as assigned. May provide coaching, mentoring, and work direction to more junior staff. Support more senior staff.

 

What you bring:

·  2 or more years of experience required: Experience working with life and/or annuity products; proven ability to problem solve and analyze trends.
·  High school diploma required

 

Associate Level Base Salary Range: $47,000 - $94,000 

Analyst Level Base Salary Range: $57,000 - $114,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

69791 | Operations | Professional | Non-Executive | Allianz US Life | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

 

Join us. Let's care for tomorrow.

Nearest Major Market: Minneapolis