Quality Analyst Associate/Quality Analyst | Hybrid

Job description

You will collaborate with business leaders and important partners to identify and deliver regular transactional reviews and reporting on business-critical measurements that improve CAO quality. You may lead small-scale projects and may partner with more senior analysts on medium to complex projects. You will report to the Operations Senior Manager.

What you do:

• Participate in partnering with assigned business area(s) to define important process ownership, and align quality metrics with our goals, processes and risks to improve value of information reported.
• Help develop clear performance measurements that are aligned with the customer. Collect data to report quality metrics by business capability and process. Provide ongoing support, communication and training to vendor partners.
• Be an interface between assigned business area(s) and defined customer(s) to identify gaps in the processes that affect quality, while providing recommendations for improvement.
• Perform/Contribute to regular transactional reviews and provide ongoing analysis of measurements for quality. Participate in discussions with leadership regarding findings, trends, and areas for improvement.
• Maintain a solid Controls framework through oversight, monitoring, assessing risks, and validating results.
• Participate in special projects as assigned. Provide subject matter and technical expertise to the support process owners.
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

• 1 or more years experience required: Strong analytical skills; experience in process documentation and measurement; MS Excel and Powerpoint skills; knowledge of basic project management practices
• Two-year degree required or equivalent work experience
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Quality Analyst Associate Base Salary Range $33,000 - $74,000

Quality Analyst Base Salary Range $42,000 - $88,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

78615 | Operations | Entry Level | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.