Commercial Manager_2213

Job description

The Commercial Manager position offers a dynamic opportunity to play a pivotal role in managing the commercial aspects of IT services, driving financial performance, and facilitating business growth within a collaborative and innovative environment. This role will incorporate FinOps principles to optimize financial operations in cloud environments.

• Assume full commercial end-to-end responsibility for IT services, ensuring alignment with financial objectives and targets.
• Drive the adoption and execution of FinOps best practices, fostering a culture of financial transparency and accountability in cloud environments.
• Define and monitor key performance indicators for pricing, quality, capacity, business continuity, and IT security to ensure compliance with industry standards.
• Collaborate with technical and business teams to identify opportunities for cloud cost optimization, budgeting, and forecasting.
• Serve as the primary contact for all commercial matters within the IT function, liaising between business units and financial stakeholders.
• Enable the business to execute projects and deliver services within the established financial framework and targets.
• Conduct monthly tracking of projects and services at a transactional level, providing insights and recommendations for optimization.
• Ensure operational input for financial closing processes, including internal commentary and accruals/provisions.
• Drive forecast, planning, and pricing activities to maximize profitability and efficiency.
• Provide support to the IT function in the setup of new services and projects, offering guidance on commercial considerations.
• Execute operational commercial tasks essential for service delivery, including resource allocation, time recording, ordering, invoicing, and service costing.
• Implement cloud cost optimization strategies, including rightsizing and commitments, to reduce spend and enhance value.
• Educate stakeholders on cloud cost impacts and promote financial transparency.
• Stay updated on cloud pricing changes, emerging tools, and FinOps best practices.

KEY ACCOUNTABILITIES

Role Specific

• Develop and maintain commercial strategies that align with business objectives and financial targets.
• Implement FinOps frameworks to align cloud spending with business objectives.
• Monitor and analyze cloud usage and costs across AWS, Azure, and Google Cloud platforms.
• Create and maintain detailed reports and dashboards to communicate cost insights.
• Manage cloud budgets, forecast usage trends, and track variances.
• Implement FinOps practices to enhance financial visibility and control over cloud expenditures.
• Analyze financial data to identify trends and opportunities for cost optimization.
• Ensure compliance with industry standards and regulations in all commercial activities.
• Facilitate effective communication between technical teams and financial stakeholders.

People Behavior

Customer & Market Excellence

• Strives for excellence at every touch point with the customer.
• Fosters state-of-the-art technical/operational knowledge and strives for continuous simplification.
• Wants to be the benchmark.

Collaborative Leadership

• Empowers the team and provides purpose and direction.
• Develops people, provides feedback, and cares for employee wellbeing.
• Collaborates and exchanges best practices.

Entrepreneurship

• Acts on opportunities, anticipates trends, takes risks, and promotes a culture that allows for honest failure.
• Takes ownership and responsibility.
• Embraces innovation and a culture that allows making decisions without fear of retribution.

Trust

• Acts with integrity, honours our commitments, and tells the truth.
• Fosters diversity and inclusiveness.
• Acts transparently and promotes corporate social responsibility.

KEY STAKEHOLDERS AND RELATIONSHIPS

Internal

• Customer Stakeholders: Work closely with senior customer stakeholders to agree on key business requirements to be delivered.
• AZT Teams: Collaborate with relevant AZT Tribe/CoE teams to ensure cost transparency and planning targets are made in accordance with desired outcomes.
• Area Technical Lead/Tribe Technical Leads/Delivery Managers: Engage and provide updates on progress regarding deliverables as required.

External

• Consultants and Service Providers: Engage with external consultants to deliver projects as required.

 REQUIREMENTS

• Advanced proficiency in Microsoft Excel and basic understanding of SAP FI-CO OR BW.
• Total of 10+years in IT and minimum of 3 years of relevant experience in a similar role.
• FinOps Cloud Practitioner certification or similar relevant industry experience.
• Experience with controlling in IT project areas.
• Excellent communication skills to foster collaboration with cross-functional teams and stakeholders, with an appreciation for diverse perspectives.
• Strong functional knowledge of accounting processes, with an understanding of the value of diversity in problem-solving.
• Analytical mindset with the ability to interpret financial data and trends, leveraging diverse viewpoints.
• Proven ability to thrive in a team environment, respecting and embracing diverse backgrounds and experiences.
• Highly organized with meticulous attention to detail, valuing diverse contributions and perspectives.
• Capable of meeting strict deadlines while upholding accuracy and quality, while recognizing and respecting individual needs and differences.
• Flexible and adaptable to new ideas and approaches in accomplishing tasks, with an openness to diverse approaches and perspectives.

 SPECIAL CONSIDERATIONS

• Experience in the insurance or financial services industry is highly desirable.
• Knowledge of the insurance lifecycle policy & claims is a plus.