Policy Management Lead
Brisbane (Brisbane)
Job description
Policy Management Lead – Allianz Partners
Brisbane, Australia Lead. Motivate. Deliver exceptional member experiences.
Allianz Partners is seeking an energetic and inspiring Policy Management Lead to guide our Policy Administration team. If you’re passionate about people leadership, operational excellence, and delivering outstanding service to members, this is a fantastic opportunity to make a real impact.
About the Role
As the Policy Management Lead, you’ll oversee a team dedicated to onboarding and supporting our members. You’ll drive performance, ensure quality, streamline processes, and act as the go‑to expert for all Policy Management queries. This role is ideal for someone who thrives in a fast‑paced environment and enjoys leading teams to success.
What You’ll Be Doing
Lead and support a team of Policy Administration Representatives
Oversee onboarding, membership queries, refunds, and key operational tasks
Monitor KPIs, set team targets, and drive continuous improvement
Build and maintain a strong quality framework aligned with global standards
Foster team engagement, motivation, and a customer‑first mindset
Manage daily workload distribution and track productivity and quality
Conduct performance reviews, coaching, team meetings, and huddles
Handle escalations and complaints with professionalism and clarity
Support strategic initiatives and contribute SME insights to projects
Ensure effective succession planning and staff development
Oversee reporting, UAT, quality checks, and other departmental tasks
What You’ll Bring
Proven experience leading and developing teams
Strong customer focus with high integrity
Excellent communication and interpersonal skills
Ability to motivate, influence, and lead by example
Strong time‑management skills and resilience under pressure
Results‑driven mindset with a flexible approach
Solid Microsoft Office skills (Excel, Word)
Diploma in Private Medical Insurance (completed or in progress)
Degree in Business or HR (desirable)
Why Join Us?
At Allianz Partners, you’ll be part of a global organisation committed to innovation, customer care, and employee growth. You’ll have the opportunity to shape team culture, improve processes, and contribute to meaningful strategic initiatives.