Operations Performance Analyst - Allianz - Milan

Job description

KEY RESPONSIBILITIES / WHAT YOU DO
Within the Global Operations (COO) function, the Performance and Productivity Team is responsible for overseeing and optimizing the financial and performance management processes across Operations. This involves strategic financial planning, budgeting, and advanced analysis to support effective decision-making and enhance global Operations performance. The unit contributes to the organization's overall success by ensuring financial health, identifying opportunities for efficiency improvements, and providing valuable insights to support the achievement of strategic goals. Its scope is global COO across 50+ business units and all Lines of Business (LoB) with approximately 17,000 FTE.

As an Operations Performance Analyst, you will be responsible for developing and delivering accurate, timely, and insightful reports for all Line of Businesses within your assigned country or region. Your role involves ensuring maximum automation and harmonization of the reporting landscape, leveraging AI and advanced analytics tools to drive efficiency and innovation. The role requires strong leadership, change management skills, excellent analytical capabilities with affinity to IT and emerging technologies, and an agile mindset aiming for continuous improvement and excellence at every touchpoint. It may involve coordinating the work of other team members. Effective communication is essential to convey complex information to diverse audiences, as you will engage with senior stakeholders, providing strategic insights and recommendations that drive business decisions. Ultimately, you play a critical role in providing actionable insights to support informed decision-making across the organization and the achievement of global strategic goals.

Your Core Responsibilities:
Reporting Excellence & Delivery

Ensure timely, high-quality, and budget-compliant delivery of all relevant reports (external & internal)
Lead the design and creation of reports to meet the information needs of Allianz Partners and external stakeholders
Implement quality control measures to ensure the integrity and reliability of reported data Automation & Harmonization
Foster efficiency of performance reporting by implementing global assets, tools, and AI-driven solutions
Actively shape harmonization by bringing up best practices and practical approaches
Stay up-to-date with the newest reporting tools, AI technologies, and innovations to improve reporting capabilities
Strategic Analysis & Insights
Push for context-driven reporting throughout all layers and dimensions with deep analytics and consistency across steering forums
Support planning & forecasting by providing comprehensive performance data along with deep insights and simulation
Oversee data analysis processes to ensure accuracy, relevance, and reliability of reported information
Translate complex data insights into actionable recommendations for senior leadership

Collaboration & Stakeholder Management

Collaborate closely with other Operations and non-Operations departments to gather data and contribute to cross-functional initiatives
Effectively communicate complex data insights to all relevant stakeholders to facilitate informed decision-making
Engage with senior stakeholders across a multicultural, global environment
Performance Management & KPIs
Support the development and tracking of key performance indicators (KPIs) to measure the effectiveness of reporting functions
Provide strategic insights that drive continuous improvement in operational performanceProcess Improvement & Innovation
Actively contribute to the design, development, and continuous improvement of reporting processes
Implement AI-enhanced analytics and automation to streamline workflows and increase efficiency
Ensure reporting practices adhere to industry regulations and organizational standards

Data Governance & Security

Implement measures to ensure the security and confidentiality of sensitive data in reporting processes
Maintain compliance with data protection regulations and organizational policies

KEY REQUIREMENTS / WHAT YOU BRING
The role requires strong analytical, technical, and communication skills. You need to be a senior team player with a Finance and/or Operations performance management background, high motivation, and energy, eager to learn more about insurance and service business, its core operations, and underlying drivers for cost & productivity.

Experience & Background

3+ years of experience working within Operations, Finance, IT, audit, consulting, or a similar analytical role with affinity to new technologies
Proven track record in performance management, financial analysis, or business intelligence
Experience working in global, multicultural environments with multiple stakeholders

Technical Skills

Excellent knowledge of Microsoft Excel (including VBA) and Business Intelligence tools (PowerBI, SAP BO, Tableau, etc.)
Programming skills (e.g., Python, SQL, R) are highly desirable
IT technical affinity as well as knowledge and practical experience in handling databases and process systems
Familiarity with AI-driven analytics tools and automation technologies
Proficient in working with large datasets and complex data models
Analytical & Problem-Solving Skills
Ability to bring structure into complex issues and demonstrate very strong analytical skills
A passion for data, technology, and analytics, translating data-driven insights into decisions and actions
Strategic thinking with the ability to identify trends, patterns, and opportunities for improvement

Communication & Leadership

Excellent communication skills with the ability to convey complex information to diverse audiences
Passion for managing change and being a good communicator with the ability to thrive in a global setup
Comfortable with multiplex setups driven by a large number of stakeholders in a multicultural environment
Potential to lead and coordinate team members and cross-functional projects

Personal Attributes

Agile mindset with a focus on continuous improvement and excellence
High motivation, energy, and proactive approach to problem-solving
Strong stakeholder management and relationship-building skills
Ability to work independently and as part of a collaborative team
Language Skills
Fluent in English (written and spoken) – mandatory
Additional languages are a plus

Key Benefits/What We Offer:

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer-driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

Offers “Allianz”

Job description