Officer - AAGI A&H Claims Administration (ASO)

Job description

About the Role

Join our team to support end-to-end claim administration and deliver excellent service to our customers. This role is ideal for candidates who enjoy coordination, accuracy, and working in a fast-paced insurance environment.

What You’ll Do

• Process and prepare claim documents for both member and provider payments within agreed timelines
• Ensure billing accuracy before submitting for payment processing
• Communicate with customers in Thai and English via official letters (e.g., claim decisions, additional requirements)
• Coordinate with hospitals and customers to gather required claim information
• Manage a high volume of pending claims (approx. 450–500 cases/month)
• Handle customer requests regarding original documents
• Support corporate and ASO clients with claim documentation

What We’re Looking For

• Bachelor’s degree in any field
• 2–3 years of experience in insurance, hospital, or related service industry
• Strong attention to detail and coordination skills
• Good communication skills in both Thai and English

• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Why Join Us?

• Opportunity to grow in a leading insurance organization
• Dynamic and supportive team environment
• Exposure to corporate and ASO client portfolios