Lead-Service Management
Pune (Pune Division) Sales
Job description
· Analysis of complex services, covering a diverse range of technologies and external vendors, to ensure that proposed changes are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, back out plans, test plans, resource requirements and availability.
· Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is minimal.
· Develop, implement and maintain Change Management policies and procedures and ensure that the entire organisation complies with the procedures.
· Develop and present Change Management reports as required.
· Establishment, ownership and chairing the Change Advisory Board (CAB).
· Support communication efforts - Support the design, development, delivery and management of communications.
· Support training efforts - Provide input, document requirements and support the design and delivery of training programs.
· Documenting and maintaining the Change Management policy, processes and standards.
· Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before providing change approval.
· Evaluation and ensuring the readiness for change
· Ensuring that key stakeholders are kept informed through the service and change lifecycle and that expectations are managed.
· Reporting to operations leadership on change trends and events within the organisation that will impact the business operations.
· During the planning and rollout of upgrades and changes, ensure that known issues are addressed and problems are escalated appropriately.
· Analyze incidents / problems registered by service desk to ensure future changes incorporate appropriate response to those incidents and problems.
· Provides operational support for the Team Lead
72253 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent
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Your benefits:
· We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
· We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
· From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
· Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach
About Allianz Technology
Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement
Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
Join us. Let´s care for tomorrow.
You. IT