Key Account Manager Maternity Leave - Allianz - Auckland

Job description

Job Details / Role Purpose

Reporting to the Head of Intermediated Sales, the Account Manager is responsible for the proactive management of Allianz Partners accounts. Time will be spent managing existing relationships and developing the accounts by identifying new opportunities to sell our range of products.

The role will have a key focus on supporting existing accounts, appropriately prioritising those accounts, driving profitable and sustainable acquisition and growth

Key responsibilities/What you do:

Management and Development of Accounts

Provides support as required to designated accounts.
Maintains regular contact with clients, building strong relationships through the implementation of a rigorous Sales Call Cycles and Sales Disciplines, to ensure satisfaction in product offerings and services provided.
Provides leadership, coaching and support to BU partner sales teams and offshore agents to ensure growth and retention of both new and existing clients.
Leads the implementation of tactical activities to ensure the business achieves strategic goals and objectives with the BU partners and offshore agents.
Builds internal relationships to support the effective development and management of accounts and whole of business objectives.
Builds and maintains productive and profitable relationships, distribution of related products across the client base and seeking to expand other business opportunities.

Market Intelligence

Gathers and shares within the organisation, industry, market and customer intelligence.
Monitors and reports on competitor behaviours as relevant to the market. This would include notifying the underwriting team of new product developments and pricing by competitors.
Undertakes, conducts and analyses research relating to your designated market with a view to developing and improving service in line with customer and industry needs.

Administration, Reporting and Client Presentation

Creates and conducts best practice client presentations and training material.
Manages the continual improvement of report production by working closely with Operations teams to build deeper client insights and value.
Compiles and delivers monthly client meeting reports to summarise general activity measures and activity requirements with agreed updates.
Creates and maintains reporting as necessary to appropriately inform the National Sales Manager on KPI’s and Sales activities.

Risk and Compliance

Ensures area of responsibility is compliant with all regulatory, legislative and internal compliance obligations.
Ensures policies and procedures are clear and adhered to.
Identifies, documents and communicates risk and compliance exposures including fraud and corruption in operational areas or departments.
Reports and escalates risk and compliance related concerns, issues and failures to management.
Completes required risk management reviews and questionnaires within approved timeframes.
Integrates compliance obligations, risk assessment and the risk management process into business practices.
Actively participates in the management and resolution of risk and compliance related incidents, issues including fraud and corruption risks.
Demonstrates commitment to a safe working environment supporting all workplace health and safety initiatives.
Behaves as required by the Company’s Policies and Procedures, Code of Conduct and values (connected, responsible , trust, excellent, caring)
Ensures that all business proceedings are conducted in a manner which is professional, legal and ethical.
Ensures adequate controls are in place to prevent, detect and mitigate fraud and corruption risks.

Stakeholder Relationships

Ensures expectations and commitments are formally set and outcomes are clearly understood and tracked.
Nurtures stakeholder and business partnerships identifying opportunities to improve business outcomes.
Effectively engages and drives our Partners to deliver an exceptional customer experience on time and on budget.
Builds strong relationships with internal stakeholders, specifically Operations

Essentials

You will have a background in a Customer Service, Sales or Account/ Relationship Management role within a large commercial environment working towards set KPI's and targets. Other skills and experience will include:

Can proactively identify potential problems and provide suitable solutions
Skills in the development and delivery of presentations
Excellent with prioritising and managing time
Ability to work towards tough deadlines and work under pressure
Strong communication and organisation skills
Resilience and a can-do attitude

Offers “Allianz”

Job description