Governance Officer

Job Title: Governance Officer

Role Type: Full time / Permanent

Position Reports To: Head of Product Development and Management

Department: Distribution, Marketing and Product

Head Office Location: AGL Head Office, Maple House, Temple Road, Blackrock, Co. Dublin.

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Main Purpose of the Job

To ensure the company complies with relevant regulation and group requirements ( e.g. PRIIPs, CPC, Pension Regulation, IVASS, Customer Protection Standard etc) across products and distribution.

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Key Performance Indicators

Supporting the team in:

• Support the effective operation of the product oversight and governance (POG) framework, ensuring alignment with regulatory requirements and internal risk standards.
• Assist in implementing product governance guidance and maintaining consistent compliance across the business.
• Prepare high‑quality product documentation, including POG reports and regulatory materials required under PRIIPs, IDD, and local rules.
• Monitor regulatory developments affecting product, sales, and distribution governance, advising on impacts to processes, controls, and documentation.
• Maintain accurate, audit‑ready governance records and translate regulatory requirements into practical procedures.
• Contribute to product and target market reviews, embedding customer‑centric principles and supporting distribution oversight.
• Provide guidance on distribution and product governance activities, including compliance, approvals, reviews, and post‑sales oversight.
• Coordinate and draft PAOC (Product Approval and Oversight Committee) packs, logs, and meeting minutes to support governance committees.
• Review and update internal procedures for distribution and product governance, including gap analysis and stakeholder engagement.
• Support risk assessments and assist in implementing mitigation strategies.
• Carry out due diligence on distribution partners as part of their the on-boarding process
• Conduct regular oversight of sales and distribution channels, producing clear reports on findings, risks, and performance.
• Monitor distributor KPIs and escalate concerns where appropriate.
• Maintain and analyse the NPS framework to support customer‑focused improvements.
• Update and monitor Customer Protection KRIs and related metrics, preparing action plans and reporting to PAOC and Group Compliance where required.

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Key Customers

Internal: Pricing, Sales, Market Management, Actuarial, Risk, Compliance ( local and group) and Operations.

External: Distributors, TPA providers, Legal advisors

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Business Competencies

Education & Qualifications

• Bachelor’s Degree in Business or related Financial services field. 
• APA  is essential and working toward QFA Qualification

Product and Technical Knowledge

• Product Lifecycle governance
• Customer Protection
• Product Reviews
• Risk Assessments
• Target Market Reviews
• Sales & Distribution oversight
• Compliance knowledge

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Personal Competencies

Results Orientation

• Ability to work independently and as part of a team on multiple projects and keep track of deadlines.
• Understand strategic priorities in own area.

Communication

• Ability to communicate technical detail in a straightforward manner to support senior management and to engage with commercial colleagues.
• Ability to review, analyse and interpret data and present to stakeholders
• Fluent in English ( both verbal and written)
• Excellent use of Microsoft office , PowerBi
• Proficiency in Italian or French is a plus.

Customer Focus

• Good understanding of customer protection and principles of customer protection regulation
• Ability to interpret data and gain customer insights
• Understanding of the customer and market.

Driving Change, Innovation and Diversity

• Support change in the department and company.
• Engage with others to understand people’s differences.