Executive, Non-Motor Claims

Job description

Job Summary

To process the Non Motor Claims under Claims Hub

Key Responsibilities

• Performs claims assessment by obtaining necessary claims documents from the relevant parties i.e. insured, solicitors, underwriters, agents, brokers, etc, to making decision on policy liability and provide offer or rejection to customers.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches and claims hub.
• Identifying processes which can be automated and/or simplified that might include system enhancement.

Key Requirements

• Bachelors’ Degree or equivalent, in any related field.
• Minimum 1 year experience in Non-motor Claims processing, handling etc
• Fresh Degree graduates may also apply
• Well verse with claims processes and handling.
• Good policy understanding in terms of the policy conditions, exclusions etc.
• Good judgement and able to make decision.
• Good communication skills
• Familiar with the use of AI tools such as ChatGPT for task management and automating manual tasks