Executive, Direct Online

Job description

66778 | Operations | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent

 

Job Summary

Responsible for the end-to-end operational management of direct online sales, including policy management, after-sales processing, customer request handling, and performance monitoring. Additionally, contribute to analytics and planning by providing customer and market insights to inform strategic decisions.

 

Key Responsibilities:

 

Policy Management

·  Process for execution of changes in existing policies that are requested by the customer or are a result of agreed management measures.
·  Process for the termination of a contract/policy when requested by the customer.

Direct Sales

·  Manage all activities in the Direct online channel associated with the quotation and acquisition of new customers via emails and website interaction (Allianz website).

Research & Analysis

·  Provide customer and market insights based on customer analytics & feedback, market research, web analytics and external sources to set strategic direction and to provide basis for idea generation and problem solving.
·  Collect, analyze internal data on key business ratios, monitor KPIs and other indicators to enable development of strategy and identify needs for necessary adjustment.

 

Key Requirements:

·  Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Statistics/ Administration/ Management, Finance/ Accountancy/ Banking or equivalent. Other fields of study are welcomed.
·  Entry level position, fresh graduates are encouraged to apply.
·  Good communication and interpersonal skills.
·  A team player and able to manage the relevant stakeholders and ensure timely completion of deliverables.
·  Able to work independently and take own initiative. Able to work with minimum supervision.
·  Possess high learning agility.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.