Job description

Customer Service Assistant – Easy Living

Brisbane, Australia Full‑time | Monday–Friday | No weekend work

Are you passionate about delivering exceptional customer service and making a meaningful difference in people’s lives? Join Allianz Partners – Easy Living and become part of a supportive, high‑performing team dedicated to helping customers access essential home and lifestyle services.

We’re looking for enthusiastic and reliable Customer Service Assistants to manage inbound and outbound calls, assess customer needs, and ensure every caller receives timely, accurate and compassionate support.

⭐ What You’ll Do

Provide outstanding service through effective management of inbound and outbound calls
Understand customer needs and deliver timely, appropriate solutions
Offer accurate information on products, services, and entitlements
Build rapport with customers and ensure high satisfaction and retention
Handle complex enquiries and escalate complaints when required
Manage cases end‑to‑end, ensuring all details are logged accurately in real time
Collaborate with internal teams, network providers, and service partners
Contribute to continuous improvement by sharing insights and feedback
Support other call queues or workloads as directed by leadership

Key Relationships

Internal: Team Leaders, Platform Manager, Head of Operations, Strategic Account Managers, Customer Service Assistants, Allianz Partners staff

External: Network Providers, Service Providers, End Users, Third‑Party Specialists, Client Company Personnel

What We’re Looking For

A positive, professional communicator with a customer‑first mindset
Strong attention to detail and accurate data entry skills
Ability to work within set procedures, protocols, and turnaround times
Reliability, punctuality, and commitment to teamwork
Willingness to learn, grow, and participate in ongoing development
Ability to maintain a clean, organised workstation
Flexibility to support other teams or duties as required

Why You’ll Love Working With Us

No weekend work — enjoy work–life balance
Supportive leadership and a collaborative team environment
Opportunities for training, coaching, and career development
A role where your contribution genuinely helps people every day

If you’re passionate about customer care and want to be part of a team that values professionalism, empathy, and continuous improvement, we’d love to hear from you.

Apply now and help us deliver exceptional Easy Living support to customers across Australia.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.