Customer Service Assistance
INDIA Sales
Job description
Key Responsibility
Efficiently and effectively review, resolve and respond to calls, chats, emails, inquires and faxes, generated to Insurance Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.
Key Responsibility
Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
Interpret policies and fully explain insurance benefit coverage to customers regarding policies, benefits, and claim status.
Process stops payments and re-issue cheques to ensure that the customer or provider received the correct payment
Minimum Requirement
Ability to pay close attention to detail and multi-task.
Excellent verbal communication skills, ability to communicate professionally and articulate via phone/email with clients and colleagues.
Must be an active listener and problem solver.
Must be learning-oriented.
Must be open to work for 24*7 environment.
Fluent English communication (verbal & written).
What we Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance
76844 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent