Customer Service and Sales Representative

Job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team

Job Purpose/Role

As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct.

As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

Why Join us?

Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you.

We also offer:

• Competitive remuneration package
• Comprehensive Benefits
• Hybrid/Flexible Way of Working *Post training period
• Opportunity to gain relevant insurance qualification
• Career Development Opportunities

Key Responsibilities

• Quote and convert new business opportunities
• Explore and convert cross sell and multi cover opportunities
• Achieve sales, service and customer satisfaction metrics as agreed with your manager
• Process policy adjustments as requested by our customers
• Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
• Continually improve quality and efficiency within the Team
• Adhere to company quality and underwriting standard
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Key Requirements/Skills/Experience

Essential Criteria

• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment

Desirable Criteria

• 6 – 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements

Regulatory Notice

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.  A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.  This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.  The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.  

80249 | Sales & Distribution | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.