Customer Excellence & Sustainabil-ity Trainee Officer Intership F/M - Allianz - FRANCE

Job description

What you do

The RSA Customer Excellence and Sustainability Officer internship is a dynamic role designed to support Allianz Partners (AzP) in leveraging customer excellence and sustainability as strategic business assets.

As a trainee, you will work closely with the Global Head of RSA Customer Excellence and Sustainability, collaborating with various departments to enhance AzP product experience by analyzing customer interactions and feedback to identify needs, pain points, and areas for improvement. This involves performing quantitative data & AI analysis, as well as leading qualitative research and user testing.

Actively supporting tomorrow’s experience definition, you will contribute to map the as-is and design target customer experiences, leveraging state-of-the-art practices, and utilizing data, AI, digital, and human resources to propose smoother and optimized service delivery leveraging human care and increased adoption of tailored digital experiences thanks to data and AI. You will facilitate co-creation workshops, documenting outputs.

Furthermore, you will play a crucial role in the positive transformation and execution of RSA customer experience and sustainability initiatives by facilitating the structuration and follow-up of customer experience action plans and coordinating key stakeholders, ensuring business requirements are appropriately understood by counterparts, and driving culture change and adoption through awareness presentations and sessions. Additionally, you will support the securitization of sustainability action plans by facilitating initiatives such as the scope 3 CO2 sustainable dashboard.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

What you bring

Here are the key competencies important for the success of your trainee job:

Advanced data/AI tool usage (Python, PowerBI equivalent,...),
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
Excellent interpersonal skills & problem solving,
Organizational skills: structured & rigorus,
Analytical and synthesis skills,
Motivated, dynamic and team player,
Customer experience design knowleadgability or expertise would be appreciated (not mandatory),
Fluent in English (French & German would be a plus),
Last year study in Master’s degree

What we offer

Within Allianz Partners, Roadside Assistance is a line of business providing support and care to customers who experiment a roadside issue. We give them piece of mind by providing car assistance and mobility solution. Beyond car, our new services support mobility transition, covering bike and delivering electrical vehicle assistance.

This internship offers a unique opportunity to contribute to Allianz's strategic goals You will gain valuable insights into customer behavior, leverage your skills in data analysis and research, and collaborate with diverse teams to drive positive change within the organization.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Offers “Allianz”

Job description