Customer Contact Center Rep | Flex - Allianz - Minneapolis

Job description

Hiring Manager: Leigh Soder

Recruiter: Sam Snelson (samuel.snelson@allianzlife.com) | Please email me directly if you have applied for this position with a current copy of your resume

Pay Band: 2

Employee Referral Information:

Employee Referrals should be sent via E-mail to the recruiter who is responsible for filling the position. Make sure to include the job title, job code and the referral's resume. Referrals must be position-specific or no referral award will be given.

Internal Background Check Information:

Allianz Life requires a criminal background check and credit check on employees applying for a position requiring securities registrations, officer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do:

You will work exclusively Monday-Friday, no evenings and no weekends!

Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Offers “Allianz”

Job description