Customer Care Advisor - Fluent English Speaker

Job description

What you do

 

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

 

Your key responsibilities: 

·  Responding to queries regarding cover, claims, hospitalisation, complaints
·  Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
·  Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
·  Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
·  Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
·  Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

 

What you bring:

 

·  Medical brackground is a plus.
·  Experience in a customer facing role is a must.
·  Previous experience in Call Centre environment would be beneficial.
·  Experience working in pressurized environment with tight deadlines.
·  Strong Knowledge of Microsoft Office (Excel, Word)
·  Applicants must be flexible to work within our rotating shift patterns.
·  High level of fluency in English is a must.
·  Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
 

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

 

·  Dynamic and Multinational working environment
·  Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
·  A wide range of employee benefits such as performance bonus, health insurance.
·  Open company culture, flexibility of working hours, giving you a hybrid working environment. 
·  Modern Offices
 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.