Job description

Customer Assistance Co-ordinator – Home Assistance Hub (6-Month FTC)

Croydon | Croydon based| ⏰ 35 hours per week, Monday-Friday covering shifts between 07:00 - 18:00
£14.84 PER HOUR

Make a difference when it matters most.

At Allianz Partners, we’re here for customers in their time of need — from burst pipes to broken boilers. As a Customer Assistance Co-ordinator in our 24/7 Home Assistance Hub, you’ll be the reassuring voice on the phone, providing fast, practical solutions and ensuring every customer feels supported.

This is a 6-month fixed-term contract, a fantastic opportunity to gain hands-on experience in customer care, crisis management, and operational support at a leading global company.

What you’ll be doing

• Handling inbound and outbound calls with empathy, professionalism, and confidence.

• Arranging contractors, monitoring progress, and keeping customers updated at every stage.

• Managing multiple cases and ensuring customers receive timely and cost-effective solutions.

• Handling complaints in line with FCA guidelines and escalating complex cases when needed.

• Working collaboratively with your team, providing feedback, and supporting continuous improvement.

About you

• Customer-focused and able to remain calm under pressure.

• Strong communicator, confident in handling both positive and difficult conversations.

• Organised and proactive, able to manage several tasks at once.

• Flexible, as this role involves shifts across weekdays, weekends, and bank holidays.

• Motivated to learn and gain experience in a dynamic, fast-paced environment.

Why join us on a 6-month FTC?

• Gain hands-on experience with a leading global brand.

• Develop valuable customer service, problem-solving, and organisational skills.

• Make a real impact for customers during their moment of need.

• Stand out for future opportunities within Allianz Partners after the contract.

If you’re empathetic, resilient, and ready to make a difference, apply today and join our customer-first team.