Job description

Customer Assistance Co-Ordinator – Medical Assistance Hub (6-Month FTC)

Croydon (Hybrid: Office & Home) | ⏰ 35 hours/week, shift-based Flexible and committed to working shifts between 7:00 AM – 10:00 PM Monday–Sunday.
£14.84 per hour

Make a real difference in people’s lives.

At Allianz Partners, we’re here to help customers when they need it most. As a Customer Assistance Co-Ordinator in our Medical Assistance Hub, you’ll be the reassuring voice on the phone, helping customers navigate medical and assistance requests with professionalism, empathy, and speed.

This is a 6-month fixed-term contract — a fantastic opportunity to gain hands-on experience, build skills, and work with a global brand in a high-impact, customer-focused environment.

What you’ll be doing

• Handle inbound and outbound calls, providing professional, friendly, and supportive assistance.

• Deliver proactive solutions in line with client expectations.

• Manage tasks efficiently, ensuring customers receive timely and appropriate support.

• Escalate and handle complaints following FCA guidelines where required.

• Participate in team meetings, coaching, and development opportunities.

• Keep up to date with product, technical, and procedural knowledge to support customers effectively.

About you

We’re looking for people who are:

• Customer-focused, empathetic, and calm under pressure.

• Strong communicators, confident in handling both routine and complex conversations.

• Organised, proactive, and able to manage multiple tasks simultaneously.

• Flexible and committed to working shifts between 7:00 AM – 10:00 PM Monday–Sunday, with occasional night shifts 9:00 PM – 7:30 AM.

• Motivated to learn, grow, and make an impact in a dynamic team environment.

Hybrid Working & Equipment

• Work from our Croydon office (102 George Street, CR9 6HD) and remotely.

• IT equipment provided (PC, dual screens, keyboard, mouse).

• A reliable internet connection is required for remote work.

Why join us for 6 months?

• Gain hands-on experience in medical assistance and customer care with a leading global brand.

• Develop transferable skills in problem-solving, crisis management, and customer service.

• Make a real impact for customers in critical situations.

• Opportunity to stand out for future roles within Allianz Partners after the contract ends.

Please note: This role is office-based in Croydon at least part of the time and does not offer fully remote working. Only apply if you can commute reliably.