Commercial Service Manager_D-1967

Job description

Job Description: Commercial Sales Manager

About this Job:

The Commercial Service Manager is responsible for overseeing the commercial aspects of service delivery, ensuring that services are delivered efficiently and effectively to meet client expectations. This role involves managing relationships with key stakeholders, optimizing service delivery processes, and ensuring compliance with contractual obligations. The Commercial Service Manager plays a crucial role in driving customer satisfaction and achieving business objectives.

 The Commercial Service Manager (CSM) supports financial and administrative functions by managing budgets, conducting financial analysis, and ensuring adherence to quality management processes and accounting principles. The role involves providing administrative support to the finance department, using SAP Finance and ServiceNow to streamline processes and improve data accuracy. Effective stakeholder management requires clear communication and collaboration across departments. The CSM needs strong skills in budget management, financial analysis, and administrative support, with proficiency in accounting principles and experience in SAP Finance and ServiceNow to drive quality management initiatives.

What You Do:

• Manage the commercial aspects of service delivery, including contract management and negotiation.
• Develop and maintain strong relationships with clients and stakeholders to ensure service excellence.
• Monitor service delivery performance and implement improvements to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure alignment of service delivery with business objectives.
• Ensure compliance with contractual obligations and industry regulations.
• Analyze service delivery data to identify trends and opportunities for improvement.
• Lead initiatives to optimize service delivery processes and reduce costs.

What You Bring:

• Proven experience in commercial service management or a related field.
• Strong understanding of contract management and negotiation.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and organizational skills.
• Experience in managing relationships with clients and stakeholders.
• Basic knowledge of AI technologies, principles, and their practical use.