Commercial Service Manager

Job description

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

 

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

 

Job role

We are looking for an experienced Commercial Service Manager that will work with all stakeholders within the Global End-2-End Monitoring service to ensure an end to end delivery of project creation, ordering process management, preparation of monthly reviews, planning controlling and monitoring of the whole service family D71 Monitoring and CES areas.

 

What you will do

·  Create centralized reporting framework or dashboard for financial reporting and overview
·  Manage the procurement/demandbook requests for external labor (DLIII), controlling of time sheets, planned-to-used budget, and software orders and act as the deputy of SO in Ariba
·  Planning, controlling and monitoring life cycle management for the entire D71 Monitoring service family, including support in yearly service planning
·  Track and follow up monthly charging process for user consumption, service requests, ITOM, SAM and future products
·  Monitoring and preparation for monthly reviews (costs, revenues, planned vs actual, etc.)
·  Project and resource management in PPM for the SIM ServiceNow Service Family
·  Creation and support in the preparation of offers for the Global E2E Monitoring Service (Run) in cooperation with technical experts and experts for deliveries or service providers for the services in the area of responsibility (DLIII and Order Agreements/Change Requests)
·  Answer to inquiries and requests from all internal and external stakeholders as part of the service responsibility
·  Keep an open and continuous communication with COO Pillar Controlling and Support Teams
·  Take ownership or support in financial service documentation creation: pricing overview, consumption calculators, etc.
·  Manage communication and reports on major incidents, including escalation management to the company, to relevant contacts
·  Act as admin and maintain the accuracy of financial and controlling information on the Global E2E Monitoring Connect page
·  Support of revision and compliance checks

 

What you bring

·  Qualification or corresponding professional experience in Finance (at least 3 years in Finance and Controlling processes)
·  Knowledge of IT and IT-related projects/services of at least 2 years
·  Skills and competencies (functional / technical / methodical / social, Allianz competencies)
·  In-depth knowledge / experience in IT service management processes (esp. Service Operation / Service Transition) as well as overview knowledge of IT service management tools and knowledge and experience with the AZ Tech ITSM tools and processes
·  Experience with international project or (offshore) cooperation
·  Conceptual skills as well as experience with operational processes
·  Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills

 

 

We support your well-being 

·  Fluency in English is required;
·  Fluency in German is a plus;
·  Reliable with high level of accuracy;
·  Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results;
·  Team player and ability to work under pressure with advanced level of self-organization and initiative;
·  Ability to remotely coordinate with stakeholders across the globe by effectively utilizing the existing communication channels;
·  Good communication and relationship building skills; Excellent ability in English language (oral and written);
·  Very good SAP skills;
·  Basic Ariba skills;
·  Certification in PRINCE2 (Foundation/Practitioner) is a plus
·  Certification in ITIL V3 (Foundation) is a plus
·  ServiceNow knowledge on user level

 

We foster an inclusive and healthy workplace with a flexible hybrid working model: 

·  Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best 
·  Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more. 
·  Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5),  days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.  

 

We invest in your growth 

 

Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.

   

We value you and your work 

 

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.  

 

Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate. Only suitable candidates will be contacted, and all applications are confidential. Allianz Group, a trusted global insurance and asset management company, values employee ambitions and challenges, fostering an empowering environment. We are committed to diversity and inclusion, welcoming applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. Allianz is an equal opportunity employer, encouraging you to bring your whole self to work. 

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