Claims Service Consultant Level 1

Job description

Claims Service Consultant – Consumer – Darwin

At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.

Join us. We’re for Territorians.

About the role

• End to end management of domestic motor / property claims in accordance with the General Insurance Code of Practice.
• Managing inbound, outbound calls and email correspondence within set SLAs and following company standards with the goal to achieve positive customer outcomes.
• Provide excellent customer service, showcasing empathy and understanding while assisting with inquiries and resolving issues efficiently via multiple systems.
• Understanding customer insights and feedback and always acting to put our customers best interest in everything you do.
• Ensuring compliance with all regulatory, legislative and internal compliance obligations.

About you

• Possess strong communication skills and the ability to work efficiently under pressure.
• Take a proactive approach to problem-solving and maintain a customer-focused mindset.
• Adaptable and comfortable with change in a fast-paced, high-performance environment.
• Ability to recognize, avert, manage, and escalate conflicts effectively.
• Demonstrate enthusiasm for learning a new industry and readiness to embark on a long-term career with one of Australia’s largest general insurers, showcasing a strong commitment to stability and growth within the insurance field.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

To be successful in the role, you will need to be available to work onsite, across the operating hours of the centre Monday to Friday 8 am – 5 pm on a rotating roster