Claims Performance Lead

Job description

JOB DETAILS 

Allianz Partners’ Claims team is looking for an enthusiastic and motivated Performance Lead, who will work in conjunction with Claims Team Leaders to deliver KPI’s and strategic objectives for the Global Claims Department 
The ideal candidate will have a strong background performance management, reporting and analytics. The role will involve working closely with, and providing support to, the Claims Department managers to ensure the team operates efficiently and that KPI’s are met.

 

KEY RESPONSIBILITIES 

•    Analyse, Report & Provide the Claims Team Leaders with trends, insights and recommendations on Claims Officer Performance
•    Share insights on claims performance to management team
•    Support the Claims Team on technical queries and using knowledge/learnings from queries to drive process simplicity
•    Identify and implement system and process enhancement ideas to maximise productivity and improve the quality of adjudication decisions 
•    Highlight knowledge gaps to training team & include in huddles use cases
•    Assume a proactive and positive approach to the handling of escalated issues, Using Claims Data to drive improvement in claims productivity, quality, customer service and cost containment

 

KEY REQUIREMENTS 

•    Strong analytical 
•    Customer focused
•    Honesty and Integrity 
•    Strong Communication (verbal & written) and Interpersonal Skills 
•    Ability to motivate a team and to lead by example
•    Strong time management skills and ability to work well under pressure
•    Results Driven
•    Flexible
•    Strong Knowledge of Microsoft Office ( Excel, Word)
•    Completion or progression towards the Diploma in Private Medical Insurance

40229 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. 
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.