Claims Officer
Makati, PHILIPPINES Sales
Job description
BENEFITS/PERKS
· Competitive Salary
· 13th and 14th month guaranteed
· Performance Incentive Plan / Yearly Bonus
· Retirement Program and Group Life Insurance
· Hybrid Work Set-up after 6 months of employment
· Be part of a pioneer team
JOB DETAILS / ROLE PURPOSE
The role of Claims Officer involves processing medical claims for clients in their assigned region. We ensure a high level of client service while processing claims within an industry leading 48 hours.
The Claims Officer will process Medical Providers’ Claims, making sure that services are eligible as per policy terms and conditions, are in correlation with the authorized guarantee of payment given and are paid as per the agreed tariffs with providers.
The Claims Department is an extremely fast paced environment, with many different languages used and a mixture of cultures.
KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:
· Examine and process Claims within the agreed company SLA to guarantee customer satisfaction and retention
· Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
· Contribute to the team and departmental productivity targets so that the agreed SLA is achieved
· In line with the company’s policy on cost containment identify duplicate payments, overbilling, up coding, possible non-disclosure and fraudulent claims
· Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
KEY REQUIREMENTS
· 1-2 years experience in a Medical Claims role is required
· Strong Knowledge of Microsoft Office (Excel, Word)
· A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
· Team player
· Ability to demonstrate sounds work ethics.
· Can work with minimal supervision and comfortable working with deadlines
· Must be willing to work onsite in Makati first 6 months
· Fluent English
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Great to have you on board.
Let's care for tomorrow.