Claims Manager - Allianz - HONG KONG

Job description

Whatever your strengths,
we bring out the best in you.

Allianz is a leading global provider of comprehensive insurance and financial solutions for individuals and businesses in over 70 countries. Our continued success can be attributed to having talented and committed people, each of whom anticipates and prompts positive change and development in our organization.

We, Allianz Global Corporate & Specialty SE Hong Kong Branch, are now seeking a talented and highly-motivated individual to join our organization as:

CLAIMS MANAGER, SHORT TAIL CLAIMS

Description:
Independently manage a diverse portfolio of complex local and international property, engineering and construction claims. The position will serve as a key liaison between internal departments, insured clients and brokers, ensuring clear communication and effective resolution of claims. Deliveryof exceptional client servicing, including risk assessment, policy interpretation and strategic claims handling is expected. There will be collaboration with our China and Reginal Claims Teams, as well as engagement with large international clients. The position requires working alongside industry experts in a collaborative global environment.

The successful candidate will also be required to lead and mentor a team of two claims professionals- providing technical guidance, workload oversight, and performance support to ensure a high standard of claims servicing. This role is perfect for a driven individual seeking to expand their expertise in handling high impact complex
claims.

Responsibilities

Independently handle claims efficiently (local and Multinational claims) in accordance with company service standards, procedures and guidelines
Participate in site inspections for claims
Assessment of appropriate claims reserves in accordance with company reserving philosophy
Instructing and continuous monitoring the perf ormance of the service providers whilst exercising ind ependent
adjudgment from claims perspective
Compile claims statistics and perform claims portfolio analysis
Attend clients facing activities for brokers/clients and conduct internal and external meetings and trainings.
Closely liaise with business units to update claims development/trend and support them in their business
development activities
Regular communications with other team members and active discussions on claimsissues and o bserv ations
Participate in the company's claims related and other projects/initiatives
Providing general assistance and support to management in the general running of claims operations (eg
case sharing, providing claims data, responding to queries form other business functions etc).

Requirements:

Degree or professional qualification holder in civil engineering or related disciplin
Insurance Professional qualification preferred (e.g. ACII/FCII)
Minimum 5 years' engineering and construction claims handling experience
Prior team leadership experience- coaching, delegation and ability to foster efficient and organised collaboration
Strong analytical and negotiation skills
Proactive mindset, capable of working independently and part of a team
Excellent customer servicing mindset and skills
Languages: (i) Native or bilingual English and Cantonese capabilityis essential and (ii) Business level in spoken
Mandarin
Excellent communication and interpersonal skill
A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.

A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary, to: Human Resources Division, Allianz Global Corporate & Specialty SE Hong Kong Branch at career@allianz.com.hk

Personal data collected will be used for recruitment purpose only

Offers “Allianz”

Job description