Claims Adminstrator

Job description

JOB overview:

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment

What you do

KEY RESPONSIBILITIES

•  Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
•  Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
•  Collate and post claims letters in order to provide clients with notification of their claim settlement.
•  Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
•  Support Global Offices with administration duties.
•  Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
•  Resend unsuccessful emails ensuring.
• Assist the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations, and other cases, ensuring efficient and effective service

What you bring

KEY REQUIREMENTS

•  1 – 2 years Administration experience
•  Non- Medical is a must
•  Keyboard skills
•  Proficiency in MS Office
•  A highly customer-focused individual with strong interpersonal and communicative skills
•  Excellent attention to detail
•  A collaborative team player who can work effectively in a team environment, using AI insights to support team goals and initiatives. Team player
•  Ability to work under pressure and to meet tight deadlines and service standards