Claims Admin Support

Job description

Job summary

We’re looking for a reliable and well‑organized claims admin to support the daily operations of the health claims department. This role focuses on receiving and managing incoming emails, claims, and communications, ensuring proper registration and routing, maintaining clear documentation, and providing administrative support across the team. You’ll help secure smooth information flow, accurate correspondence handling, and efficient claims processing.

Role

Inbox & communication handling

• receive, review, and categorize incoming emails, documents, and provider or member communications

• ensure all correspondence is recorded in the appropriate systems

• forward claims, queries, and documents to the appropriate team members

• monitor shared inboxes and ensure timely handling of all items

Claims intake & document management

• log new claims and incoming documents into the claims system

• check that required documents are included and request missing information when needed

• ensure proper digital filing and organization of claim‑related documents

• support accurate and complete case setup for the claims adjusters

Correspondence & support

• prepare and send basic outgoing communications and acknowledgements

• support claims handlers by collecting required forms, invoices, or clarifications

• assist with preparing letters, summaries, or standardized templates

• maintain clear and professional communication with members and providers when needed

Coordination & internal support

• collaborate with claims adjusters, medical team, provider relations, and finance

• route misdirected documents and ensure nothing is left pending

• support the team with administrative tasks that improve workflow efficiency

• help ensure smooth information flow between departments

Quality, accuracy & compliance

• ensure data accuracy when logging claims and updating systems

• follow internal procedures, confidentiality rules, and documentation standards

• support audit readiness by keeping files complete and properly structured

• identify recurring issues in document flow and suggest improvements

Requirements

Qualifications & experience

• previous experience in administrative support, customer service, or claims operations

• good understanding of office workflows and document handling

• experience in health insurance or a TPA environment is an advantage

• familiarity with the greek healthcare system is helpful but not required

Skills & competencies

• excellent organization and attention to detail

• ability to manage multiple inboxes and tasks simultaneously

• clear written and verbal communication skills

• customer‑focused and cooperative mindset

• computer literacy and comfort with MS office and document management systems

• AI-related skills/terms: (Generative) Artificial Intelligence or GenAI or AI, Data Analysis, (Microsoft) Copilot, ChatGPT

• reliability, discretion, and professionalism when handling sensitive information

Preferred (optional)

• experience in health claims administration

• familiarity with CRM or claims management platforms

• basic knowledge of health insurance documentation requirements

We offer:

• Health insurance
• Pension plan
• Performance-based bonus
• Employee Share Purchase Plan
• Free roadside assistance
• Free appliance insurance
• Travel‑insurance discount

91555 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent