CCS CAI Business Demand Squad Working Student

Job description

At Allianz Technology, we are looking for a student to join our Conversational AI Business Demand Squad .

 

Allianz Technology is the internal IT provider of the Allianz Group. The Conversational AI (CAI) Tribe within the Contact Center Solutions department (CCS) delivers Voice-/ChatBot solutions for Allianz group standard center platforms. The CAI Tribe is currently building a global expert group driving design, implementation, and operations of the environment.

 

The Business Demand squad ensures end-to-end Implementation of Voicebot solutions with Allianz organizational entities. Within an agile Squad, you will support the team and our internal customers to implement projects and collaborate with the CAI service squad to drive projects in a global team.

 

You will support the different pillars of the squad with the goal to support end to end implementations of Voice- and Chatbots. This position is a unique opportunity to work in a fast-paced, multinational environment with a strong focus on best practices. The job requires proper communication and alignment with all stakeholders.

 

You Will

·  Collaborate with cross-functional teams, such as service, development, and operations, to ensure the Conversational AI platform aligns with overall service objectives and key performance indicators (KPI).
·  Provide support on all requests and communications for operative running customers.
·  Collaborate with the team to assess project/operational issues and identify solutions to improve productivity, quality and customer goals.
·  Supporting the team in customer implementation guidelines and trainings.
·  Work collaboratively with customers, providers and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
·  Help to coordinate user acceptance testing with business partners and service suppliers.
·  Gather and document all project-relevant information and distribute them to the correct stakeholders – ensure changes to documents and requirements are communicated accordingly.
·  Support other squads to deliver on other internal responsibilities as required.
·  Help in monitoring performance and KPI of 3rd party providers.
·  Capture and document lessons learned.       

 

Your Skills 

·  University studies in Computer Science, Software Engineering, Telecommunications, Physics, Mathematics, or a similar qualification
·  Excellent command of English; Spanish, German or other languages are a plus.
·  Experience within the Conversational AI space would be a big plus.
·  Experience in working with international teams in a multicultural environment.
·  Experience in complex technical solutions is a big plus.

65610 | Operations | Student | n.a. | Allianz Technology | Part-Time | Temporary

 

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT