CCS CAI Business Demand Squad Working Student

Job description

About the Job  

 

At Allianz Technology , we are looking for a student to join our Conversational AI Business Demand Squad .

 

The Conversational AI (CAI) Tribe within the Contact Center Solutions department (CCS) delivers Voice-/ChatBot solutions for Allianz group standard center platforms. The CAI Tribe is currently building a global expert group driving design, implementation, and operations of the environment.

 

The Business Demand squad ensures end-to-end Implementation of Voicebot solutions with Allianz organizational entities. Within an agile Squad, you will support the team and our internal customers to implement projects and collaborate with the CAI service squad to drive projects in a global team.

 

You will support the different pillars of the squad with the goal to support end to end implementations of Voice- and Chatbots. This position is a unique opportunity to work in a fast-paced, multinational environment with a strong focus on best practices. The job requires proper communication and alignment with all stakeholders.

 

 

What you do

 

·  Collaborate with cross-functional teams, such as service, development, and operations, to ensure the Conversational AI platform aligns with overall service objectives and key performance indicators (KPI).
·  Provide support on all requests and communications for operative running customers.
·  Collaborate with the team to assess project/operational issues and identify solutions to improve productivity, quality and customer goals.
·  Support the team in customer implementation guidelines and trainings; support other squads to deliver on other internal responsibilities as required.
·  Work collaboratively with customers, providers and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
·  Help to coordinate user acceptance testing with business partners and service suppliers.
·  Gather and document all project-relevant information and distribute them to the correct stakeholders – ensure changes to documents and requirements are communicated accordingly.
·  Help in monitoring performance and KPI of 3rd party providers as well as capture and document lessons learned.    

 

 

What you bring

 

·  Excellent command of English; Spanish, German or other languages are a plus.
·  Experience within the Conversational AI space would be a big plus.
·  Experience in working with international teams in a multicultural environment.
·  Experience in complex technical solutions is a big plus.
·  University studies in Computer Science, Software Engineering, Telecommunications, Physics, Mathematics or a similar qualification

 

 

What we offer

 

·  We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
·  We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
·  From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
·  Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

 

 

About Allianz Technology

 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

 

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

 

Find us at: www.linkedin.com/company/allianz-technology .

 

 

 

D&I statement

 

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

 

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

 

Join us. Let´s care for tomorrow.

 

You. IT.

 

 

To Recruitment Agencies:

 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 

 

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 65610 | Operations | Student | n.a. | Allianz Technology | Part-Time | Temporary