Case Manager

Job description

JOB PURPOSE/ROLE

Allianz Global Assistance is seeking professional, career-minded Case Managers to fill several full-time contract positions to support exciting growth at our Toronto office.

Under direction of the Supervisor, Case Management, and working along-side a team of committed and professional Case Managers and Registered Nurses, you will review and manage medical cases from our insured clients, including managing the healthcare costs for the organization.

KEY RESPONSIBILITIES

• Conducting daily monitoring of hospitalized patients and/or outpatient care, updating notes and keeping record of decisions in case management computer system.
• Secure Medical Consultant’s or Registered Nurse’s assessment of medical information.
• Provide approvals for defined procedures and follow-ups or liaises with medical team as required.
• Liaise with the patient and/or family regarding benefit information, itinerary, technical benefits and arrangements for the case.
• Review the client’s policy and investigate the file to determine most appropriate course of action.
• Make billing arrangements (incl. coverage letters etc.) and obtain updated bill amounts.
• Coordinate the repatriation of the client, along-side the Transportation Services team.

KEY REQUIREMENTS/SKILLS/EXPERIENCE

• A College Diploma/Degree
• A minimum of two years’ experience in a similar function.
• Ability to work shifts consisting of days, evenings, nights, weekends and statutory holidays (shift premiums available).
• Proficiency using modern computer applications, such as Windows, MS Office, web-based technology.
• Excellent written and verbal communication skills. In particular, the ability to communicate with customers, co-workers and business contacts in a courteous and professional manner.
• Superb customer service skills.
• Ability to work with and keep confidential sensitive materials, situations, and people.
• Ability to take ownership of a task and be accountable for assigned cases.
• Proficient data entry skills. Must be able to make concise and clear case notes.
• Ability to organize, prioritize, and perform multiple tasks independently in order to complete job functions in an orderly, efficient manner.
• Good understanding of world geography and current events.
• Ability to exercise independent judgment and initiative in resolving customer problems.

ADDITIONAL INFORMATION

What We Offer You:

-Comprehensive training to ensure your success
-Room for advancement and opportunity
-A fun and supportive environment
-Flexible work schedule

Regrettably, due to the volume of applications received, only those applicants being considered for an interview will be contacted.

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada, which includes having fingerprinting done.
If you require accommodation in completing the application process please email or call our toll free number 1-800-461-1079 and ask to speak to a member of the Human Resources Recruiting Team. If you are contacted regarding this position, please advise the Recruiter of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

Reference Code

AGA-4640888-1

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

How can we help?
International leader in assistance, travel Insurance and health, home and lifecare services, today Allianz Global Assistance's global family counts more than 12 700 employees who live to help. They speak 58 different languages and work hand in hand with a vast, global network of service providers and correspondents. 250 million people, or 4% of the world's total population, benefit from its services, which they provide on all five continents.

As the world’s leading assistance company, helping is in our DNA. And we don’t just help our customers; our caring nature extends to our employees, too. So if you live to help others and would like to work for an international network that offers nurtured career progression and really cares about its employees, contact us today and join our global family.

Everyone is welcome to apply, regardless of gender, national origin, age, religion, disability, sexual orientation or philosophy of life. Allianz Global Assistance is an Equal Opportunity Employer.

More information about our global family can be found at http://www.allianz-global-assistance.com/corporate/work-with-us/

NOTICE TO SEARCH/PLACEMENT/STAFFING FIRMS, AGENCIES AND AGENTS:
Please be aware that Allianz Global Assistance does not seek or accept referrals, resumes or any other assistance in filling this employment opportunity from any search/placement/staffing/etc. firms, agencies or agents, or any affiliate or employee thereof, who have not entered into a formally executed written agreement with Allianz Global Assistance for such assistance (collectively, "Prohibited Agencies").

Regardless of past practices, all referrals, resumes and any other assistance submitted in any form and in any way by any Prohibited Agency to Allianz Global Assistance, or to any Allianz Global Assistance employee or agent, will be deemed to be the sole property of Allianz Global Assistance, and no fee, commission, or any other benefit will be paid to any Prohibited Agency under any circumstance, including in the event that a candidate referred by a Prohibited Agency is hired or contracted by Allianz Global Assistance.