Advanced Change Manager

Job description

Position Summary

We're seeking a dedicated Change Manager to join our team in Allianz Technology. This position is process oriented and requires managing the entire lifecycle of change requests, from the creation to their successful completion. You'll work in close coordination with various stakeholders, making sure all changes comply with our organization's processes and objectives.

 

You will

·  Ensuring Change Management processes are implemented according to global policies.
·  Perform risk/ impact assessment of Change request in ServiceNow to ensure risk/ impact optimization and compliance with Global Change process and best practices.
·  Develop ServiceNow reports (or via Excel) and dashboards as needed for ITS Change Management Team.
·  Ensuring communication regarding Change plan including potential risk, impact to business services/ applications and users to all Stakeholders.
·  Update/keep current the ITIL Change Management process.
·  Host internal CAB meetings with stakeholders and senior managers. Run CAB meeting and create meeting report.
·  Update procedures related to Change Management (Knowledge Articles, Work Instructions, Guidelines) to support Change Process.
·  Complete change management assessments: Identify, analyse and prepare risk mitigation tactics.
·  Support and engage senior leaders & stakeholders.
·  Coordinate efforts with other specialists.
·  Define and measure success metrics and monitor change progress.
·  Provide Support during change implementation, if required.

 

Your skills

·  Bachelor’s degree in a computer-related field, IT, or related field skills, or the equivalent combination of training and experience.
·  ITIL Foundation or higher Certification.
·  Agile Project Management Certification is a plus.
·  Experience with large-scale organizational change efforts.
·  Experience with Software Release or Data Centre Changes.
·  Previous Experience as System Engineer or Implementation Engineer is a plus.
·  Experience as Change Analyst or equivalent role in large organization.
·  Knowledge of Insurance business or Call Centre environment is a plus.
·  Knowledge of power query & power pivot is a plus.
·  Good communication skills both spoken and written in English.

 

Your benefits:

 

·  We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration.
·  We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
·  From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
·  Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

 

41457 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

 

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT