Administration & Support Officer in GCC Bucharest

Job description

What you do
•    Creating and updating C&C files and assigning them to the C&C user
•    Closing of C&C files when requested
•    Communicating (written)/via phone calls towards PH - Broker/Debtor
•    Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
•    Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
•    Creates reports
•    Calculate Share of recoveries that is due to Allianz - after claim indemnification
•    Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
•    Check open items on transitory accounts and help PM with the relevant information/actions, for clearing.
•    Taking care of correct data entry and maintaining data quality
•    Escalation to local teams and including account manager in case of unresponsive customers (chasing)
•    Participating to test campaigns (corrected defect, RFC)
•    Lodge Insolvency Claims, with the Insolvency Practitioners to start the Dividend recovery process on Insolvency Paid Claims 
•    Manage Monitoring of Non Inclusive Files - after claim indemnification 
•    Manage the Inbox of the Generic Email Address, for each C&C Department / BU , answering to PH queries and distributing correspondence

What you bring
Educational requirements
•    Student or bachelor degree in Administration, Finance / Accounting, Law or Insurance is preferable
Functional knowledge
•    Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
•    Working knowledge of English language (good level)
•    Good user of MS Office package, especially Excel (intermediate level)
•    SAP Knowledge is an advantage
Business expertise
•    6 months to 1 year experience in customer service or Data Entry Activities  would be an advantage
Interpersonal skills
•    Result orientated and able to work towards zero defaulted tasks
•    Team player
•    Customer focused
•    Flexibility and critical thinking
•    Ability to manage own space and time and to work in a fast-paced environment 
•    Good problem solving skills