Account Manager S&G Desk Based

Job description

The role

• Delivers high quality of services
• Is able to identify and make suggestions for improvement of tasks
• Build and enhance relationships with both brokers and customers
• Support commercial team to ensure long-term profitability and quality of customer portfolio

What you do

• Executes timely the assigned tasks related to Client Services Administration Contract Management processes:
  • contract start  incl tarification and fees
  • contract and customer management and incl contract amendments, renewals, terminations
  • 1st point of contact when sales colleague is unavailble
  • deals with 2nd level customer requests assigned
• Identifies potential improvements on processes, organization and reports to the team leader
• Complies with commercial gestures (decisions made)
• Data quality control
• Responsible for timely execution of  the Customer Accounting team assigned tasks during the Policy Life cycles:Compensation, Invoicing for premium and fees
• Ensures contract updates (changes in adresses, in clients' bank account numbers)
• Cash deposit refund, minimum premium complement calls, profit sharing application in cooperation with contract management team
• Active role in onboarding new clients and maintaining good direct contact with client (requestors)
• Testing Non regression and new applications"                 

What you bring

• Vast experience and knowledge on wordings, issuance, reductions and terminations of bonds/guarantees
• Vast experience with MRPA registration, follow up on invoicing, ceeding with partners
  • Credit Insurance knowledge (including Products and Services offered)
  • Client Services Administration processes
  • Knowledge of accounting and claims processes
• Ability to work with/in different IT satelite systems
• Able to make decisions for own work and guide others. Larger and complexer deals. Active involvement in dedicated customer/deal team with members of other core functions.
• Special tasks:
  • Is responsible for timely processing (incl risk assessment) for bonds up to ""x EUR""
  • Participation in product development based on EH Needs
  • Super user for a core surety system (Avalis, ATO, Datahub)
  • Transversal knowledge Operations within Benelux"       
• Interpersonal skills:
  • Team player
  • Supporting team members
  • Communication skills enabling commercial contacts (answer to customer requests)
• Fluent in Dutch, English and preferably in French
• Basic understanding and training in Artificial Intelligence (AI) tools            

What we offer

• Competitive salary and Benefits with a personal bonus
• Flexible hours with possibility to work from home
• A rewarding career with many possibilities to grow
• An international and multicultural environment
• A place where horizontal and international mobility is stimulated