Customer Support Specialist

Job description

About The Role:

Join our team in Port Melbourne as a Customer Support Specialist and become the cornerstone of customer success in the coatings industry! If you're passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. You'll report to our Sales Support Manager and collaborate closely with various departments to ensure customer satisfaction.

Key Responsibilities:

Customer Interaction Mastery:
* Independently process customer orders using SAP system, ensuring accuracy and timeliness.
* Respond promptly to customer inquiries via phone, email, and face-to-face interactions, striving for high first-time resolution rates.
* Keep customers informed about order progress and resolve complaints effectively.

Efficient Order Management:
* Manage order release and prioritise delivery, coordinating with logistics to ensure timely shipment.
* Monitor stock levels, coordinate supplies, and ensure smooth operation of goods receiving and dispatching processes.
* Maintain accurate documentation and adhere to company processes for auditing purposes.

Technical and Sales Support:
* Utilise product knowledge to provide solutions for customer needs and identify opportunities for improvement.
* Collaborate with sales teams to provide necessary reports and support for sales activities.
* Participate in customer-focused activities such as team meetings and technical support sessions.


What We're Looking For:

* Relevant administration and customer service experience, with proficiency in SAP or similar systems.
* Strong organisational skills and attention to detail.
* Excellent communication and interpersonal abilities.
* Ability to manage multiple tasks and respond to changing priorities.
* Experience in stock control procedures and documentation is desirable.


What We Can Offer:

Being a Global company, we have a suite of benefits we can offer than your standard permanent role and job stability:
* Career Pathway and Training: We're committed to helping you reach your career goals. We offer training and development opportunities that open doors to your next steps.
* Performance Bonuses: Don't settle for the ordinary. You have the potential to earn more with quarterly performance bonuses on top of your base salary!
* Let AkzoNobel, help you meet your health goals: Your health matters to us. Enjoy a free annual flu vaccination and financial support for health and wellbeing programs of your choice each year.
* Want to stretch your dollar further? Enjoy our employee benefits on discounted private health insurance with Bupa and free access for you and your family on our Employee Assistance Program (EAP), that include discount on retail goods and services. 
* Looking for more perks? Join us to find out more…


Ready to Drive Success with Us?

If you're ready to be the driving force behind customer satisfaction and contribute to the success of AkzoNobel, we want you on our team! Apply now and accelerate towards a rewarding career in customer support with us!

Desired profile

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About AkzoNobel Pty Ltd

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.